3 months ago
Bengaluru, IndiaEntry Level
Responsibilities
- Monitor and respond to customer issues through portals, email, and Slack within defined SLAs.
- Diagnose and resolve workflow misconfigurations, API failures, code issues, and data discrepancies.
- Investigate logs, trace workflow execution, and analyze JSON payloads to isolate problems.
- Own complex customer requests end-to-end, documenting findings and escalating when appropriate.
- File production deployment requests and coordinate with internal teams.
- Contribute to engineering, implementation, and delivery projects when bandwidth allows.
- Identify knowledge-base gaps and create documentation to reduce repeat queries.
- Ideate and implement AI solutions that improve customer experience or the product.
- Participate in product training, on-call rotations, and occasional weekend support.
Requirements
- Bachelor’s degree in a relevant field and 2+ years of experience in JavaScript development, solutions development, application support, customer engineering, or a related role.
- Hands-on proficiency with JavaScript, JSON, HTML, and CSS.
- Familiarity with log analysis, REST APIs, and basic SQL queries.
- Knowledge of operating systems, cloud services, and multi-tier web application architecture.
- Experience with CRM and ticketing systems such as Jira or Salesforce and remote support tools.
- Strong written and verbal communication, analytical ability, and customer-first orientation.
- Willingness to work night shifts, weekends, and 24/7 on-call rotations.
- React experience is desirable, as are Grafana or similar monitoring tools, workflow or field-service management experience, Java, Python, JEE frameworks, ITIL V3/V4 certification, and Linux familiarity.
Benefits
- Hybrid workforce with work mapped to customer locations and primarily aligned to US and EMEA working hours.
- Opportunity to work across the full technology stack, build internal tools, fix production issues, and collaborate with solution and platform engineers.
- Career progression opportunities toward Senior Software Development Engineer, Solution Developer, Solution Architect, Delivery, or Customer Success roles.
- Work closely with Solution Architects and influence product blueprints while improving product quality and customer trust.
- Night, weekend, and on-call work may be required and will be compensated accordingly.
Categories
Solutions Engineering
About Zinier
Zinier builds an enterprise field service management platform that uses AI and low‑code tools to orchestrate workflows, automate scheduling and dispatch, and give technicians mobile support. The subscription SaaS integrates with existing systems and serves asset‑intensive industries such as telecommunications, utilities, energy, and manufacturing. Founded in 2018 and headquartered in San Mateo, California, Zinier is privately held.