1 month ago
Singapore, SingaporeSenior
Responsibilities
- Own end-to-end ServiceNow HRSD solution architecture across HR Case Management, Employee Service Centre, Lifecycle Events, HR Integrations, and self-service portals.
- Define platform governance, architecture standards, coding conventions, development practices, and upgrade-compatible solution designs.
- Lead requirements workshops and design sessions with HR stakeholders, process owners, technical teams, and executive sponsors.
- Configure and implement ServiceNow HR applications, security controls, portals, workflows, and advanced development features.
- Design and implement integrations with HCM systems using REST, SOAP, IntegrationHub, and MID Servers.
- Create architecture, integration, data model, and estimation documentation and provide final technical decision-making for engagements.
- Mentor junior and mid-level developers, conduct peer reviews, and support ServiceNow practice capability development and pre-sales activities.
Requirements
- At least 6 years of hands-on ServiceNow experience, including at least 3 years as an architect or senior technical lead.
- Demonstrated expertise in ServiceNow HRSD, including HR Case Management, Employee Service Centre, Lifecycle Events, HR Catalogue, and HR Integrations.
- Strong ServiceNow platform architecture, data model, and JavaScript scripting experience.
- Experience integrating HCM platforms such as Workday and SAP SuccessFactors using REST, SOAP, IntegrationHub, and MID Servers.
- Experience configuring HR data security controls including ACLs, roles, and data scoping.
- Proficiency with Flow Designer, App Engine Studio, Studio IDE, Update Sets, and CI/CD pipelines.
- Front-end ServiceNow experience with Service Portal, UI Builder, Angular, HTML5, CSS/Sass, and SP Widgets is advantageous.
- Understanding of HR service delivery processes, ITIL principles, and the full implementation lifecycle.
- Direct responsibility for HRSD design and architecture in at least 3 end-to-end ServiceNow implementations.
- Required certifications: ServiceNow Certified System Administrator, ServiceNow CIS – HRSD, and Certified Technology Architect.
- Preferred certifications: ServiceNow Certified Application Developer and ServiceNow CIS – ITSM; additional CIS certifications are advantageous.
- A degree or equivalent professional qualification in Information Technology, Computer Science, Engineering, or a related discipline is preferred; equivalent practical ServiceNow architecture experience is accepted.
Tech Stack
Categories
Solutions Engineering
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.