Salesforce Engineer II, Service Cloud / Health Cloud- Hyderabad (Hybrid/ 2nd shift)
Syneos Health2 hours ago
Hyderābād, IndiaMid Level
Responsibilities
- Design, develop, configure, test, and support Salesforce solutions across Service Cloud, Health Cloud, REMS, Experience Cloud, and Field Service.
- Build and maintain Salesforce Flows, Apex classes, triggers, Lightning Web Components, page layouts, dynamic forms, permission sets, validation rules, custom objects, and metadata configuration.
- Support case management, patient and HCP engagement, enrollment processing, REMS operations, documentation workflows, surveys, and service operations.
- Translate business requirements into maintainable Salesforce solutions with business analysts and product owners.
- Support test planning, defect resolution, regression testing, and release evidence with QA and validation teams.
- Troubleshoot production issues and service requests involving Salesforce configuration, automation, access, data, and user experience.
- Participate in code reviews, design reviews, sprint ceremonies, and release readiness activities.
- Document system functionality, technical designs, configuration decisions, and support procedures.
- Follow secure development, least-privilege access, auditability, data protection, and regulated-platform delivery standards.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.
- At least 3 years of Salesforce development or administration experience.
- Hands-on experience with Salesforce Flow, Apex, Lightning Web Components, SOQL, permission sets, custom objects, validation rules, and platform configuration.
- Experience supporting Service Cloud, Health Cloud, Experience Cloud, or similar CRM business processes.
- Experience troubleshooting Salesforce defects and supporting production users.
- Understanding of Salesforce security, including profiles, permission sets, field-level security, sharing, and role hierarchy.
- Strong communication and collaboration skills.
- Preferred qualifications include Salesforce Platform Developer I, Salesforce Administrator or Advanced Administrator, Salesforce Service Cloud Consultant, or Health Cloud Accredited Professional certifications.
- Preferred experience includes REMS, patient services, healthcare, life sciences, contact center, regulated workflows, enterprise technical documentation, Azure DevOps, SFDX, Git, and Salesforce deployment tools.
Benefits
- Hybrid schedule requiring 2–3 days per week in the Hyderabad office.
- Monday–Friday second shift from 2:00 pm to 11:00 pm IST.
- Career development and progression, supportive line management, technical and therapeutic-area training, peer recognition, and a total rewards program.
- Inclusive culture and opportunities to work on healthcare and life sciences solutions.