Automation Support Engineer (AI-Assisted) — Role Profile
SS&C TechnologiesResponsibilities
- Investigate RPA incidents and failures using logs, Control Room data, process design artifacts, and runtime behavior.
- Triage issues and distinguish process defects from environment, infrastructure, and data-related root causes.
- Implement fixes for bugs, configuration issues, minor enhancements, and existing automation changes.
- Use AI coding assistants, LLM APIs, open-source AI frameworks, and AI-assisted testing tools to support investigation, development, and regression coverage.
- Design, build, test, and deploy changes according to Blue Prism best practices.
- Apply work queue, transactional priority, and exception-handling concepts when supporting high-throughput processes.
- Manage incidents and defects through resolution and contribute to problem management and durable corrective actions.
- Coordinate change control, releases, communications, and stakeholder expectations.
- Ensure automation and AI components follow security, privacy, ethical AI, and governance requirements.
- Create runbooks, support documentation, troubleshooting guides, and consistent team investigation practices.
Requirements
- Enterprise production support experience is required.
- Experience in merged delivery and maintenance environments such as a Center of Excellence, DevOps, or Full Stack team is required.
- Strong understanding of infrastructure concepts including servers, services, access, and networking fundamentals is required.
- Hands-on experience with AI coding assistants, LLM APIs, or open-source AI frameworks is required.
- Familiarity with Playwright and FlaUI or similar accessibility-based desktop automation frameworks is required.
- Awareness of prompt engineering techniques and how text-based AI models operate is required.
- Ability to work calmly during high-severity incidents and communicate effectively with stakeholders is required.
- Demonstrated accountability, service ownership, autonomy, sound decision-making, and appropriate escalation are required.
- Exposure to AI agents or Digital Workers and cloud AI ecosystems such as AWS Bedrock, Azure OpenAI, or Google Vertex AI is desirable.
- Blue Prism Enterprise experience, especially backend/API and Control Room work, is desirable.
- SQL Server support or troubleshooting experience is desirable.
- Financial services or regulated-environment experience and foundational Blue Prism certifications are desirable.
Tech Stack
Categories
About SS&C Technologies
SS&C is a leading global provider of mission-critical, cloud-based software and solutions for the financial and healthcare industries. Named to the Fortune 1000 list as a top U.S. company based on revenue, SS&C (NASDAQ: SSNC) is a trusted provider to more than 23,000 financial services and healthcare companies, with over 27,000 employees and operations in more than 35 countries. Built upon a foundation of expertise, innovation and excellent customer service, SS&C powers some of the largest financial and healthcare firms in the world. +++++++++++++++++ ALPS Portfolio Solutions Distributor, Inc., ALPS Advisors, ALPS Funds and SS&C Technologies are affiliated. Distributed by ALPS Portfolio Solutions Distributor, Inc. AN INVESTMENT IN THE FUNDS INVOLVES RISK, INCLUDING LOSS OF PRINCIPAL. AN INVESTOR SHOULD CONSIDER INVESTMENT OBJECTIVES, RISKS, CHARGES AND EXPENSES CAREFULLY BEFORE INVESTING. TO OBTAIN A PROSPECTUS, WHICH CONTAINS THIS AND OTHER INFORMATION, CALL 1.877.398.8461 OR VISIT WWW.ALPSFUNDS.COM. READ THE PROSPECTUS CAREFULLY BEFORE INVESTING.