Software Engineer [Multiple Positions Available]
JPMorgan Chase13 hours ago
Responsibilities
- Guide service resiliency, system architecture, and capacity planning for critical applications.
- Partner with application owners to remediate vulnerabilities and address security and infrastructure risks.
- Maintain resilience across operating environments, container orchestration platforms, cloud services, data platforms, and AI workspaces.
- Set up and operate workspaces for data scientists and analysts, including model onboarding and retirement and capacity management.
- Engage external vendors to resolve production issues.
- Build and operate production pipelines, source vendor data through standardized integrations, and deploy to on-premises and cloud environments using infrastructure-as-code practices.
- Coordinate major incidents, conduct post-incident reviews and root-cause analysis, and drive problem management to prevent recurrence.
- Design and operate resilient platform integrations, production traffic controls, delivery workflows, cloud infrastructure, distributed platform components, chaos engineering exercises, and end-to-end observability solutions.
- Drive Incident, Change, and Problem Management processes, including Sev-1 bridges, triage, service restoration, and corrective and preventive actions.
- Lead cross-functional infrastructure, resiliency, and AI/ML platform initiatives across multiple teams and departments.
Requirements
- Bachelor's degree in Electrical Engineering, Computer Science, Computer Engineering, or a related field plus seven years of relevant experience.
- Alternatively, a master's degree in Electrical Engineering, Computer Science, Computer Engineering, or a related field plus five years of relevant experience.
- Five years of experience applying ITIL processes across the full service lifecycle and defining service governance, controls, operating procedures, and improvement metrics.
- Five years of experience with API Management, Kubernetes, Terraform, AWS, Databricks, Kafka, chaos engineering, Gremlin, Dynatrace, Prometheus, Grafana, Splunk, and CloudWatch.
- Five years of experience troubleshooting complex infrastructure and application issues in production and implementing systemic reliability improvements.
- Three years of experience driving cross-functional infrastructure, resiliency, and AI/ML platform initiatives, including planning, dependency management, stakeholder coordination, risk management, and execution.
- Experience with capacity planning, throttling and rate-limiting, high availability, failure-mode design, observability, telemetry, alert tuning, dashboards, runbooks, and on-call readiness.
Benefits
- Full-time position located at 600 Travis St, Houston, Texas.
- Competitive total rewards package with role-, experience-, skill-, and location-based base salary; eligible roles may also receive incentive compensation.
- Benefits may include comprehensive health care, on-site health and wellness centers, retirement savings, backup childcare, tuition reimbursement, mental health support, and financial coaching.
- Equal opportunity employer offering reasonable accommodations and emphasizing diversity and inclusion.
Tech Stack
Categories
DevOpsSite Reliability
About JPMorgan Chase
JPMorgan Chase provides consumer and commercial banking, payments, credit card, wealth management, and corporate and investment banking services to individuals, businesses, institutions, and governments. The public company (NYSE: JPM) earns revenue from interest, fees, trading, and asset management across operations in more than 100 markets. Headquartered in New York City with roots dating to 1799, it serves retail customers and prominent corporate and government clients through brands including Chase and J.P. Morgan.