1 year ago
London, United KingdomSenior
Responsibilities
- Collaborate with Account Executives, Product Specialists, and Customer Success Managers to deliver effective technical customer experiences.
- Provide technical expertise on Luminance’s platform and support sales efforts by explaining integration benefits and solutions.
- Understand customer use cases and integration requirements, recommend effective solutions, and identify opportunities to improve offerings.
- Build customer integrations and seamless workflows across platforms such as Salesforce, ServiceNow, and Slack.
- Manage integration issues and challenges as a key customer contact.
- Develop reusable toolkits, APIs, SDKs, enablement resources, and customer-facing API documentation.
- Create technical resources such as reference architectures and coordinate issue resolution with Support and Technical Operations.
- Gather developer feedback to improve tools, documentation, and integration processes.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above in the UK or GPA of 3.5 or above in the US.
- At least 3 years of experience at a SaaS vendor, preferably in AI and/or Cybersecurity.
- Experience in software development, system integration, and creating customer-facing developer resources such as APIs, SDKs, and documentation.
- Experience with full-stack web development and cloud architecture.
- Demonstrable experience with JavaScript, NodeJS, Python, or equivalent frameworks and languages.
- Prior experience in a customer-facing technical team working with developer or technical audiences.
- Strong verbal and written communication, presentation, interpersonal, problem-solving, organizational, and time-management skills.
Benefits
- £2,000 learning budget per employee.
- Hybrid work arrangement in London, United Kingdom.
- Full-time employment.
Tech Stack
Categories
Solutions Engineering
