Responsibilities
- Lead the design and development of ServiceNow ITSM solutions across Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.
- Design and implement advanced ServiceNow configurations, custom applications, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and Scheduled Jobs.
- Build Flow Designer workflows, advanced automation, Service Catalog items, Record Producers, and catalog workflows.
- Implement and manage REST and SOAP integrations with third-party and enterprise systems.
- Optimize platform performance, scalability, debugging, troubleshooting, and root cause analysis.
- Collaborate with architects, business analysts, and stakeholders to translate requirements into technical solutions.
- Support ServiceNow upgrades, patches, release management, migrations, and ITSM transformation projects.
- Mentor junior developers and conduct code and design reviews while ensuring adherence to ServiceNow best practices and coding standards.
Requirements
- At least 3 years of experience in ServiceNow IT Service Management, with the role description also citing 5–10+ years of ServiceNow development experience.
- Strong expertise implementing the ServiceNow ITSM module and developing Service Catalog solutions.
- Advanced knowledge of JavaScript, GlideRecord, GlideSystem, GlideAjax, Business Rules, Script Includes, ACLs, and the ServiceNow security model.
- Experience with Flow Designer, Workflow customization, REST and SOAP API integrations, performance tuning, and platform optimization.
- Deep understanding of ITIL processes and ITSM best practices, with strong debugging and troubleshooting skills.
- Bachelor’s degree in Computer Science, Information Technology, or a related field, along with 15 years of full-time education.
- Preferred certifications include ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist–ITSM, and ITIL Foundation.
- Preferred experience includes CMDB, CSDM, Service Portal, Employee Center, IntegrationHub, Virtual Agent, Performance Analytics, Discovery, enterprise integrations, Automated Test Framework, platform upgrades, migrations, and CMDB governance.
- Strong leadership, mentoring, analytical, communication, stakeholder management, and independent problem-solving abilities.
Benefits
- The position is based at the Hyderabad office.
Tech Stack
Categories
About Accenture
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.