4 days ago
San José, Costa RicaMid Level
Responsibilities
- Support Oracle Analytics customers, engineering teams, and release cycles in pre-production and production environments.
- Provide 24x7 operational support through a follow-the-sun model and participate in on-call, after-hours maintenance, and weekend support as needed.
- Respond to incidents, troubleshoot complex distributed-system issues, drive mitigation to completion, and contribute to root-cause analysis and post-incident actions.
- Read and troubleshoot existing application and service code to identify root causes and support safe remediation.
- Build and maintain operational tooling, automation, dashboards, monitoring, runbooks, knowledge documentation, and AI-assisted SRE workflow tools.
- Develop scripts and services for telemetry collection, capacity analysis, patching, remediation, monitoring, and operational reporting.
- Analyze service health, workload patterns, CPU, memory, query activity, and capacity trends to identify reliability and scaling risks.
- Execute patches, hot fixes, upgrades, and maintenance activities.
- Partner with Development, Support, Product Management, and engineering teams to resolve service failures and outages.
- Improve CI/CD processes, deployment practices, operational readiness, and release supportability while following security, compliance, change-management, and operational procedures.
Requirements
- Bachelor’s or master’s degree in Computer Science or Engineering, or equivalent practical experience.
- Experience supporting cloud infrastructure, networking, applications, services, tools, and operational processes.
- Strong understanding of TCP/IP, DNS, HTTP/HTTPS, TLS, load balancing, and service connectivity.
- Linux/Unix system-administration experience, including troubleshooting processes, memory, CPU, filesystem, and network issues.
- Experience developing, operating, or supporting cloud services and large-scale distributed applications in production.
- Ability to methodically troubleshoot complex technical issues, including investigating existing applications and code.
- Experience creating and maintaining technical documentation, runbooks, knowledge articles, and operational guides.
- Experience working in agile development and operational environments with strong written and verbal communication skills.
- Two to four years of experience operating large-scale, customer-facing web applications or cloud services.
- Preferred experience with Oracle Analytics Cloud, Oracle Analytics Server, OBIS, BI Publisher, Oracle Database, Autonomous Database, MySQL, SQL Server, NoSQL technologies, OCI, AWS, Azure, or GCP.
- Preferred programming and scripting experience with Python, Bash, JavaScript/Node.js, Ansible, and Java.
- Preferred experience with AI-assisted development tools such as Codex and Claude Code, CI/CD and infrastructure automation tools such as Puppet, Chef, and Git, and deployment pipelines.
- Preferred experience with cloud-native applications, containers, Kubernetes, microservices, REST APIs, service integrations, Jira, and Confluence.
Benefits
- Competitive benefits including flexible medical, life insurance, and retirement options.
- Volunteer programs supporting employee community involvement.
- Accessibility assistance and accommodation are available throughout the employment process.
- The role uses a follow-the-sun 24x7 support model and may require on-call, after-hours maintenance, and weekend support.
Tech Stack
AnsibleAWSAzureBashChefGitGoogle Cloud PlatformJavaScriptKubernetesLinuxMicrosoft SQL ServerMySQLNode.jsOracle DatabasePuppetPython
Categories
Site Reliability
About Oracle
Oracle builds database technology, enterprise applications, and Oracle Cloud Infrastructure for companies and governments. Its business spans cloud subscriptions, software licenses, and support services across ERP, HCM, CX, and industry suites, plus NetSuite. Founded in 1977 and headquartered in Austin, Texas, Oracle is a public company traded on the NYSE and serves global customers migrating and running critical workloads in its cloud.