4 days ago
San José, Costa RicaMid Level
Responsibilities
- Support Oracle Analytics customers, engineering teams, and release cycles across pre-production and production environments.
- Provide follow-the-sun 24x7 operational support and participate in on-call, after-hours maintenance, and weekend support as needed.
- Respond to incidents, troubleshoot complex service issues, complete mitigation, conduct root-cause analysis, and implement post-incident actions.
- Investigate existing application and service code to diagnose production issues, identify root causes, and support safe remediation.
- Build and maintain operational tooling, automation, dashboards, monitoring, runbooks, documentation, and AI-assisted SRE tools.
- Develop scripts and services for telemetry collection, capacity analysis, patching, remediation, and operational reporting.
- Analyze service health, workload patterns, CPU, memory, query activity, and capacity trends to identify reliability and scaling risks.
- Execute patches, hot fixes, upgrades, and maintenance activities while improving deployment practices, operational readiness, and release supportability.
- Partner with Development, Support, Product Management, and other engineering teams to resolve service failures and outages.
- Follow security, compliance, change-management, and operational procedures while continuously improving team processes.
Requirements
- Bachelor’s or master’s degree in Computer Science or Engineering, or equivalent practical experience.
- Experience supporting cloud infrastructure, networking, applications, services, tools, and operational processes.
- Strong understanding of networking and TCP/IP fundamentals, including DNS, HTTP/HTTPS, TLS, load balancing, and service connectivity.
- Linux/Unix system-administration experience troubleshooting processes, memory, CPU, filesystem, and network issues.
- Experience developing, operating, or supporting cloud services and large-scale distributed applications in production.
- Demonstrated ability to troubleshoot complex technical issues methodically, including investigating existing applications and code.
- Experience creating and maintaining technical documentation, runbooks, knowledge articles, and operational guides.
- Strong written and verbal communication skills and the ability to work effectively with remote global teams.
- Two to four years of experience operating large-scale, customer-facing web applications or cloud services.
- Experience with OCI, AWS, Azure, or GCP compute, storage, networking, monitoring, and operational tooling.
- Programming and scripting experience with Python, Bash, JavaScript/Node.js, and Ansible; Java experience is a plus.
- Experience with CI/CD and infrastructure automation tools such as Ansible, Puppet, Chef, Git, and deployment pipelines.
- Experience with cloud-native applications, containers, Kubernetes, microservices, independently scalable services, REST APIs, service integrations, and automation workflows.
- Familiarity with Oracle Analytics Cloud, Oracle Analytics Server, OBIS, BI Publisher, Oracle Database, Autonomous Database, MySQL, SQL Server, or NoSQL technologies.
- Familiarity with AI-assisted development tools such as Codex and Claude Code.
- Experience using Jira and Confluence for incident management, issue tracking, documentation, and collaboration.
Benefits
- Competitive benefits including flexible medical, life insurance, and retirement options.
- Volunteer programs supporting employee community involvement.
- Accessibility assistance and accommodation are available throughout the employment process.
- The role includes a follow-the-sun 24x7 support model with on-call, after-hours maintenance, and weekend support as needed.
Tech Stack
AnsibleAWSAzureBashChefGitGoogle Cloud PlatformJavaJavaScriptKubernetesLinuxMicrosoft SQL ServerMySQLNode.jsOracle DatabasePuppetPython
Categories
Site Reliability
About Oracle
Oracle builds database technology, enterprise applications, and Oracle Cloud Infrastructure for companies and governments. Its business spans cloud subscriptions, software licenses, and support services across ERP, HCM, CX, and industry suites, plus NetSuite. Founded in 1977 and headquartered in Austin, Texas, Oracle is a public company traded on the NYSE and serves global customers migrating and running critical workloads in its cloud.