4 days ago
San José, Costa RicaMid Level
Responsibilities
- Support Oracle Analytics customers, engineering teams, and release cycles in pre-production and production environments.
- Participate in follow-the-sun 24x7 operational support, incident response, mitigation, root-cause analysis, and post-incident improvement.
- Investigate existing application and service code to diagnose production issues and support safe remediation.
- Build and maintain automation, operational tooling, dashboards, monitoring, runbooks, documentation, and AI-assisted SRE tools.
- Develop scripts and services for telemetry collection, capacity analysis, patching, remediation, and operational reporting.
- Analyze service health, workload patterns, CPU, memory, query activity, and capacity trends to identify reliability and scaling risks.
- Execute patches, hot fixes, upgrades, and maintenance activities while improving deployment practices and operational readiness.
- Partner with Development, Support, Product Management, and other engineering teams to resolve failures and outages.
- Follow security, compliance, change-management, and operational procedures while continuously improving team processes.
Requirements
- A BS or MS in Computer Science, Engineering, or equivalent practical experience is required.
- Experience supporting cloud infrastructure, networking, applications, services, tools, and operational processes.
- Strong networking and TCP/IP fundamentals, including DNS, HTTP/HTTPS, TLS, load balancing, and service connectivity.
- Linux/Unix system-administration experience troubleshooting process, memory, CPU, filesystem, and network issues.
- Experience developing, operating, or supporting cloud services and large-scale distributed applications in production.
- Ability to methodically troubleshoot complex technical issues, including investigating existing applications and code.
- Experience creating and maintaining technical documentation, runbooks, knowledge articles, and operational guides.
- Experience working in agile development and operational environments and collaborating with remote global teams.
- Ability to work independently, manage competing priorities, and participate in on-call, after-hours maintenance, and weekend support.
- Preferred: two to four years operating large-scale, customer-facing web applications or cloud services.
- Preferred: experience with Oracle Analytics products, Oracle Database, Autonomous Database, MySQL, SQL Server, NoSQL technologies, OCI, AWS, Azure, or GCP.
- Preferred: programming or scripting experience with Python, Bash, JavaScript/Node.js, Ansible, and Java.
- Preferred: experience with infrastructure automation, cloud-native applications, Kubernetes, REST APIs, service integrations, Jira, and Confluence.
- Preferred: familiarity with AI-assisted development tools such as Codex and Claude Code.
Benefits
- Competitive benefits include flexible medical, life insurance, and retirement options.
- Volunteer programs support employee community engagement.
- The role includes a follow-the-sun 24x7 support model with on-call, after-hours maintenance, and weekend support as needed.
- Oracle provides accessibility assistance and reasonable accommodation during the employment process.
Tech Stack
AnsibleAWSAzureBashChefGitGoogle Cloud PlatformJavaJavaScriptKubernetesLinuxMicrosoft SQL ServerMySQLNode.jsOracle DatabasePuppetPython
Categories
Site Reliability
About Oracle
Oracle builds database technology, enterprise applications, and Oracle Cloud Infrastructure for companies and governments. Its business spans cloud subscriptions, software licenses, and support services across ERP, HCM, CX, and industry suites, plus NetSuite. Founded in 1977 and headquartered in Austin, Texas, Oracle is a public company traded on the NYSE and serves global customers migrating and running critical workloads in its cloud.