about 3 hours ago
Pune, India +2 moreMid Level / Senior
H1B Sponsor
Responsibilities
- Provide L1 Production Support for Summit, Quantum, or Treasury applications.
- Monitor overnight batch jobs and start-of-day/end-of-day processes.
- Identify, analyze, troubleshoot, and escalate production incidents within SLA timelines.
- Execute and monitor batch jobs, UNIX shell scripts, SQL scripts, and Oracle stored procedures.
- Schedule, maintain, and troubleshoot CRON jobs and job scheduling processes.
- Support application releases, deployments, patch installations, and routine production activities.
- Perform data uploads, process restarts, and batch re-runs as required.
- Support daily operational activities and request fulfillment as per standard operating procedures.
- Maintain production support documentation, operational checklists, and knowledge articles.
- Record incidents, problem tickets, and service requests using JIRA, Remedy, or similar ticketing tools.
- Coordinate with development, infrastructure, and business teams during production issues.
- Prepare operational reports and monitor application performance and batch processing status.
Requirements
- Experience supporting Summit, Quantum, Treasury Applications, or similar financial platforms.
- Strong experience in Production Support and Incident Management.
- Hands-on experience with UNIX/Linux, Shell Scripting, SQL, and Oracle Database.
- Experience in batch monitoring and job scheduling.
- Knowledge of CRON jobs and scheduling tools.
- Experience with JIRA, Remedy, or similar ticketing systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- 3–7 Years of Production Support Experience.
- Prior experience in Banking, Treasury, or Capital Markets environments is highly preferred.