Lead Site Reliability Engineer
JPMorgan Chase2 days ago
Responsibilities
- Lead resiliency design reviews and break complex technical problems into actionable work for engineers.
- Lead initiatives to improve application and platform reliability, stability, scalability, performance, and service levels.
- Define service level indicators, service level objectives, and error budgets with stakeholder partners and customers.
- Serve as the main point of contact during major incidents and troubleshoot issues quickly to reduce business and financial impact.
- Use and expand AI-assisted workflows for incident triage, troubleshooting, post-incident analysis, CI/CD quality checks, validation automation, and operational readiness.
- Evaluate AI-assisted recommendations, establish usage guardrails, and ensure traceability, auditability, resiliency, and security controls.
- Provide technical expertise, advice, knowledge sharing, and mentorship to other engineers.
Requirements
- Formal training or certification in site reliability engineering concepts and 5+ years of applied experience.
- Demonstrated proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and SRE best practices.
- Fluency in at least one programming language such as Python, Java/Spring Boot, or .Net.
- Experience using enterprise-authorized AI capabilities to improve SRE workflows, with strong validation practices and awareness of data sensitivity.
- Ability to assess AI-assisted operational recommendations for correctness and risk and define appropriate team guardrails.
- Proficiency in observability, including white-box and black-box monitoring, service level objective alerting, and telemetry collection.
- Proficiency with continuous integration and continuous delivery practices and tooling.
- Proficiency with containers and container orchestration.
- Experience troubleshooting common networking technologies and issues.
- Advanced knowledge of software applications and technical processes, with depth in one or more technical disciplines and the ability to evaluate and recommend new technologies.
Benefits
- Competitive total rewards package with base salary determined by role, experience, skill set, and location; eligible roles may also receive commission-based or discretionary incentive compensation.
- Comprehensive health care coverage, on-site health and wellness centers, retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching.
- Benefits and programs are provided based on eligibility, with additional total compensation and benefits details shared during hiring.
About JPMorgan Chase
JPMorgan Chase provides consumer and commercial banking, payments, credit card, wealth management, and corporate and investment banking services to individuals, businesses, institutions, and governments. The public company (NYSE: JPM) earns revenue from interest, fees, trading, and asset management across operations in more than 100 markets. Headquartered in New York City with roots dating to 1799, it serves retail customers and prominent corporate and government clients through brands including Chase and J.P. Morgan.