1 day ago
Base Salary
$196k - $293k/yr
Responsibilities
- Develop synthetic workload queries and datasets that represent customer environments and workloads for DPA-S testing.
- Build diagnostic and analysis tools for DPA-S, Apache Spark, and deployment-environment logs.
- Participate in product support rotations by addressing or escalating external customer issues.
- Define, review, and execute end-to-end product validation test plans.
- Analyze validation artifacts and customer issues to identify configuration tuning opportunities, usage recommendations, and product bugs.
- Use automation and AI throughout product validation and customer support processes.
- Create bug reports, root-cause analysis documents, configuration guides, and best-practice documentation.
Requirements
- Bachelor’s degree in computer science or a related field.
- 12+ years of experience in development, validation, and support of enterprise data-processing software products.
- At least 2 years of direct support experience with external customers.
- At least 2 years of experience supporting Apache Spark pipelines for data engineering and analytics, including Spark job execution, resource provisioning, parameter configuration and tuning, Spark History Server and Spark UI usage, and log analysis.
- Solid knowledge of SQL and Python.
- Proficiency in testing data products and test automation.
- Understanding of cloud deployment and operations for data-processing products and pipelines across SaaS, VM-based, container-based, and serverless scenarios.
- Experience with GCP, AWS, and their Apache Spark-related offerings is preferred.
- Strong customer engagement and communication skills.
Benefits
- Comprehensive benefits package including health insurance, life insurance, retirement or pension plans, paid time off, leave options, performance-based incentives, employee stock purchase plans, and/or restricted stock units, subject to regional variations and local policies.
Tech Stack
Categories
About NetApp
NetApp builds data storage and data management software and hardware for enterprises, including ONTAP-powered all-flash arrays and hybrid cloud services that integrate with AWS, Azure, and Google Cloud. It sells systems and subscriptions that support backup, disaster recovery, databases, and container/Kubernetes workloads. Founded in 1992 and headquartered in San Jose, California, NetApp is a public company listed on NASDAQ.