Engineer III, Systems Reliability Engineering
Levi Strauss & Co15 hours ago
Bengaluru, IndiaSenior
Responsibilities
- Lead production support for o9 supply planning processes, planning runs, master data, transactional data, and user-impacting issues.
- Drive issue triage and root cause analysis across o9, integrations, job schedules, reporting systems, and related planning technologies.
- Partner with business, product, engineering, integration, and platform teams to resolve incidents, validate fixes, and support system releases.
- Improve operational reliability through monitoring, alerting, reconciliation, exception handling, support runbooks, and continuous improvement.
- Implement AI and automation opportunities including automated triage, ticket summarization, knowledge retrieval, workflow automation, and anomaly detection.
Requirements
- 5+ years of experience supporting enterprise applications, supply chain planning systems, production operations, or integration platforms.
- 3+ years of experience with o9.
- Bachelor's degree in Computer Science, Information Systems, Engineering, Supply Chain, or a related field.
- Strong understanding of supply planning processes, planning exceptions, master data, and end-to-end planning system dependencies.
- Experience troubleshooting o9 or comparable advanced planning platforms, including integrations, interfaces, batch jobs, reporting, and reconciliation processes.
- Working knowledge of SQL, Python, R, or similar data analysis tools, plus exposure to AI-driven support automation, monitoring tools, and IT service management processes.
About Levi Strauss & Co
Levi Strauss & Co. designs, markets, and sells Levi’s denim and casual apparel, Dockers khakis, Signature/Denizen value lines, and Beyond Yoga activewear to consumers worldwide through company-owned stores, e-commerce, and wholesale retail partners. Founded in 1853 and headquartered in San Francisco, the company is publicly traded on the NYSE under the ticker LEVI. It is widely credited with inventing the blue jean in 1873.