Engineer III, Systems Reliability Engineering
Levi Strauss & Co15 hours ago
Bengaluru, IndiaSenior
Responsibilities
- Improve reliability, availability, performance, and operational resilience across retail technology applications, infrastructure, and store platforms.
- Lead incident response, problem management, change management, release readiness, production support, and service transition activities.
- Develop automation, observability, and monitoring solutions to improve operational efficiency and identify service issues proactively.
- Analyze service health, capacity, performance, and reliability metrics to drive continuous improvement and business continuity.
- Partner with product, engineering, infrastructure, security, and business teams to deliver stable and scalable technology services.
Requirements
- 8+ years of experience in Systems Reliability Engineering, application support, infrastructure engineering, production operations, or a related technology discipline.
- Experience managing or supporting enterprise-scale applications and infrastructure in complex business environments.
- Hands-on experience with incident management, problem management, change management, and production support practices.
- Experience with observability and monitoring platforms such as New Relic or similar APM tools.
- Experience with automation and scripting tools such as Python, PowerShell, CI/CD platforms, or cloud technologies.
- Experience with retail platforms and store technologies including Xstore, Xoffice, Point of Sale, ORCE, MPOS, RFID, omnichannel systems, retail store systems, networks, and infrastructure.
- Experience with enterprise platforms, APIs, middleware, Azure, databases, and endpoints.
- Experience with reliability engineering, major incident management, problem management, change management, SRE, and resilience practices.
- Experience with operational governance, including ITIL, security, SOX, risk, and vendor management.
Benefits
- Full-time position located in Bengaluru, India.
About Levi Strauss & Co
Levi Strauss & Co. designs, markets, and sells Levi’s denim and casual apparel, Dockers khakis, Signature/Denizen value lines, and Beyond Yoga activewear to consumers worldwide through company-owned stores, e-commerce, and wholesale retail partners. Founded in 1853 and headquartered in San Francisco, the company is publicly traded on the NYSE under the ticker LEVI. It is widely credited with inventing the blue jean in 1873.