Westpac

AI Support Engineer

Westpac
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1 day ago
Sydney, AustraliaSenior

Responsibilities

  • Deliver and support cloud intelligent automation solutions involving AI, agentic workflows, robotics, IDP, and orchestration.
  • Own end-to-end orchestration of agentic AI solutions while ensuring SLAs are met and work is completed on time without business disruption.
  • Deploy models, refine prompts, and support production AI solutions in collaboration with data scientists and engineers.
  • Diagnose and resolve complex production issues involving APIs, data quality, and automation failures.
  • Monitor and optimise AI systems for accuracy, performance, cost, latency, and reliability.
  • Improve monitoring, documentation, and support frameworks while promoting engineering best practices.
  • Coach junior engineers and uplift team capability.

Requirements

  • More than 5 years of experience in a large and complex organization, primarily in financial services.
  • More than 2 years of hands-on experience designing, building, and delivering AWS-based solutions in production environments.
  • Experience with AWS cloud engineering and modern ML/AI frameworks such as Strands, LangChain, AutoGen, A2A, or comparable platforms.
  • Hands-on experience using Amazon Bedrock for agentic AI solutions on AWS.
  • Qualifications or certifications in AWS cloud engineering and intelligent automation platforms.

Benefits

  • Special offers on banking products and discounts from top brands, including employee-only mortgage rates.
  • Flexible work arrangements and various leave options, including Culture, Lifestyle, and Wellbeing leave.
  • Tailored learning and development opportunities within the bank.
  • Volunteering opportunities through community initiatives.
  • Hybrid work arrangement indicated by the #LI-Hybrid designation.

Tech Stack

Categories

Westpac

About Westpac

10,000+ employees

Westpac is an Australian banking group that provides retail, business, and institutional banking, payments, and wealth/insurance services to consumers and enterprises. Founded in 1817 and headquartered in Sydney, it operates across Australia and New Zealand under brands including Westpac, St.George, BankSA, Bank of Melbourne, BT Financial Group, and RAMS. Its business model centers on deposit-taking, lending, and financial services fees delivered via branches, digital channels, and partner networks.

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