1 year ago
San Francisco, CA, USA or New York, NY, USASenior / Staff+
Base Salary
$180k - $400k/yr
Responsibilities
- Lead customer engagements from discovery and demos through deployment and maintenance
- Align business and technical stakeholders on milestones and remove project blockers
- Design, prototype, and ship production-ready AI agents using large-scale data
- Write backend code, build integrations, and deploy solutions to cloud infrastructure
- Own the agent development lifecycle, including CI/CD, monitoring, iteration, and documentation
- Manage and mentor agent engineers while debugging live issues in real time
- Identify business opportunities and help win, retain, and grow customers
- Capture customer feedback, prototype features, and collaborate with product and platform teams
Requirements
- Computer science degree or industry-equivalent experience
- At least 4 years of total managerial experience
- At least 4 years of customer-facing experience
- At least 4 years of hands-on engineering experience
- Experience in customer-facing roles such as consulting
- Understanding of React, Python, tool calls, and APIs
- Strong communication, problem-solving, ownership, and ability to operate independently
- Startup experience is preferred, with former founder experience especially valued
Benefits
- Catered lunch daily
- Dinner stipend
- Monthly wellness benefit covering gym, fitness classes, and mental health
- 401(k) plan
- Paid parental leave of 12 weeks maternal and 6 weeks paternal
- Commuter benefits
- Medical, dental, and vision coverage
- San Francisco-based team with in-office interview process
About Giga
Giga builds and deploys AI support agents for large B2C enterprises, automating customer service across voice, chat, and email. The company sells enterprise software and managed AI agents to handle support and operations workflows, with named customers including DoorDash. Privately held and headquartered in San Francisco, it targets global enterprises and has raised a Series A to scale its platform.