Senior ServiceNow Platform Developer (1043) - Systems and Analytics - Department of Human Resources
City and County of San Francisco2 hours ago
Base Salary
$159k - $200k/yr
Responsibilities
- Configure, enhance, and maintain ServiceNow HRSD applications including HR Case Management, Configurable Workspaces, Knowledge, Employee Document Management, Employee Center Pro, and Employee Journeys.
- Design and build HR services, templates, COEs, record producers, catalog items, case workflows, UI actions, workspace components, and form or panel configurations.
- Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, role-assignment logic, and other platform automation.
- Create and maintain data imports, transform maps, migration scripts, ETL logic, REST integrations, and Integration Hub solutions for HR data.
- Co-lead unit testing, UAT support, incident resolution, platform optimization, and ServiceNow plug-in, patch, and family upgrades.
- Troubleshoot case routing, HR services, workspaces, platform analytics, scope-to-scope security, and role-based access-control issues.
- Collaborate with HR stakeholders and technical leaders to translate requirements into user stories, designs, and technical specifications.
- Support employee-data compliance, privacy, security, product rollouts, communications, and training.
Requirements
- Associate degree in computer science, computer engineering, information systems, or a closely related field, or equivalent qualifying credits; one year of additional relevant experience may substitute for the degree.
- At least three years of experience analyzing, installing, configuring, enhancing, or maintaining system or platform components.
- Minimum of five years of ServiceNow experience is desired.
- Advanced technical experience with ServiceNow HRSD and enterprise features including Agent Workspace, Employee Document Management, Employee Relations, Employee Journeys, Content Experiences, Platform Analytics, and Employee Center Pro.
- Deep understanding of ServiceNow architecture, platform sustainability, custom scoped applications, enterprise product development, integrations, transforms, ETL, REST APIs, and Integration Hub.
- Experience handling PII and confidential information in transit is required; public-sector experience and advanced ServiceNow certifications such as CIS-HR, ArchX, CTA, or CMA are desirable.
- Completion of the 1010 Information Systems Trainee Program may substitute for the required degree.
Benefits
- Hybrid work arrangement with one remote day per week and four on-site days per week.
- Exempt City and County of San Francisco employment at the discretion of the appointing officer for a period not to exceed three years.
- Applications opened October 6, 2026, with a deadline of November 6, 2026.
Categories
About City and County of San Francisco
The City and County of San Francisco is a consolidated city-county government that delivers public services to residents, businesses, and visitors. It operates tax- and fee-funded departments spanning public health and hospitals, public safety, transportation, utilities, environmental health, permitting, and digital services. Headquartered in San Francisco and consolidated since 1856, it runs facilities from hospitals and clinics to wastewater treatment plants, supporting daily city operations and long-term infrastructure.