Staff Software Engineer - Contact Centre
Commonwealth Bank of Australia2 hours ago
Sydney, AustraliaStaff+
Responsibilities
- Set the technical vision and influence architecture and engineering direction for CommSec’s customer engagement and contact centre platform.
- Design, build and operate scalable cloud-native solutions, distributed systems, microservices, event-driven architectures and modern APIs.
- Design, implement and configure Microsoft Dynamics 365 Customer Service, Omnichannel and Contact Centre solutions.
- Develop full-stack software using .NET/C#, React, TypeScript and AWS.
- Deliver AI-enabled customer and colleague experiences using Generative AI, conversational capabilities, intelligent automation, agentic workflows and retrieval-augmented generation.
- Own solutions end to end across architecture, development, deployment, reliability, observability and operational excellence.
- Champion DevSecOps, automated testing, continuous delivery, security, monitoring and engineering excellence.
- Mentor engineers, build high-performing engineering practices and influence strategic technology outcomes across multiple teams.
Requirements
- Deep full-stack engineering expertise and experience delivering complex enterprise-scale solutions across front-end, back-end and cloud-native technologies.
- Experience designing, building and operating scalable distributed systems, microservices and event-driven architectures for high-volume customer interactions.
- Strong expertise in .NET/C#, React, TypeScript, AWS and modern API development.
- Experience designing, implementing and configuring contact centre solutions using Microsoft Dynamics 365 Customer Service, Omnichannel or Contact Centre; other customer engagement platforms are valued.
- Experience delivering end-to-end software solutions with ownership across architecture, development, deployment, reliability and operations.
- Experience with AI-enabled customer experiences, Generative AI concepts, prompt engineering, retrieval-augmented generation and agentic workflows.
- Experience with modern DevSecOps practices, CI/CD, automated testing and platform observability.
- Ability to provide hands-on technical leadership, influence decisions through expertise, mentor engineers and shape engineering direction.
Benefits
- Opportunity to shape a platform influencing customer experiences at one of Australia’s leading online broking and wealth management businesses.
- Work with engineers, product specialists, designers and architects in the Digital & Customer Crew.
- Support is available through HR Direct for accessibility needs.
- Advertising end date: 26/09/2026.
Tech Stack
Categories
About Commonwealth Bank of Australia
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances. Connect with us, we'd like to hear from you: facebook.com/commonwealthbank twitter.com/commbank youtube.com/commbank youtube.com/commbankbusiness instagram.com/commbank Our Community Guidelines can be found at: https://www.commbank.com.au/support/social-networks.html For information on our Privacy Policy visit https://www.commbank.com.au/support/privacy