3 months ago
Base Salary
$180k - $200k/yr
Responsibilities
- Lead project teams delivering AI and agentic solutions on ServiceNow, including Now Assist, AI Agents, AI Control Tower, and AI Agent Orchestration.
- Lead complex programs across ITSM, ITOM, CMDB/CSDM, HRSD, CSM, SecOps, and ITAM capabilities.
- Architect and design AI and agentic solutions involving prompt design, skill configuration, and workflow orchestration.
- Create AI adoption roadmaps, use-case business cases, governance frameworks, standards, and playbooks.
- Lead client demonstrations, workshops, working sessions, and executive discussions about AI capabilities, value, ROI, and risk.
- Design integrations between ServiceNow AI capabilities, third-party LLMs, data sources, and enterprise systems.
- Serve as an escalation point, lead multiple resources, mentor teams, and drive quality and documentation.
- Identify AI opportunities, contribute to pre-sales scoping and positioning, and provide AI adoption thought leadership.
- Advise on responsible AI, data privacy, governance, and model performance monitoring.
- Drive scoping, planning, methodology, consensus, and delivery for complex AI and agentic projects.
Requirements
- Subject matter expertise in the ServiceNow platform and AI or agentic capabilities, including Now Assist, AI Agents, Predictive Intelligence, or Virtual Agent/NLU.
- Expertise in at least two ServiceNow process areas and applied AI or automation experience in at least one.
- Expert-level ServiceNow development skills, including scripting for AI Agent configuration, skill building, and workflow orchestration.
- Recognized expertise in AI and agentic solution design, including GenAI/LLM concepts, prompt engineering, and AI governance frameworks.
- Experience integrating ServiceNow AI capabilities with third-party tools, LLMs, and data platforms.
- Ability to evaluate architecture trade-offs, build-versus-configure decisions, and model or tooling selection.
- Strong presentation, communication, project awareness, situational analysis, and attention-to-detail skills.
- Ability to influence technical and executive stakeholders and lead complex client workshops.
- Ability and willingness to travel as needed; the posting states at least 25% travel in the description and up to 15% in the qualifications.
- Ability to maintain expert-level ServiceNow and AI-focused certifications and stay current with the product roadmap.
Benefits
- Medical, dental, and vision insurance.
- 401(k) plan.
- Paid company holidays and paid time off.
- Paid parental and caregiver leave.
- Employer-sponsored training, certifications, credentials, and cross-department development opportunities.
- The role includes client travel; the posting gives conflicting travel expectations of at least 25% and up to 15%.
Categories
Solutions Engineering
About AHEAD
AHEAD is an IT services and consulting firm that designs, builds, and operates digital platforms for large enterprises across cloud infrastructure, automation, data and analytics, security, and DevOps. It generates revenue through consulting, systems integration, and managed services, including cloud management and operations. Founded in 2007 and headquartered in Chicago, it is privately held and owned by Centerbridge Partners.