Software Engineering PMTS - Search & Personalization
Salesforce2 days ago
Base Salary
$197k - $345k/yr
Responsibilities
- Lead architectural design and delivery of GenAI search, multi-turn agentic search, personalization, contextual discovery, and scalable search-indexing capabilities.
- Define the long-term architecture, technical vision, and execution roadmap for the Search & Personalization domain.
- Drive migration of search services from Heroku to Falcon and contribute to broader platform modernization.
- Own observability, telemetry, SLOs and SLIs, latency budgets, relevance metrics, safe change practices, availability targets, and security risk governance.
- Provide technical guidance, mentorship, and sponsorship to engineers and collaborate with Product, Platform Services, Marketing and Growth, and Embedded Exchanges teams.
- Promote AI-native engineering practices and foster a culture of technical excellence, innovation, trust, curiosity, and ownership.
Requirements
- 10+ years of software engineering experience with technical leadership on enterprise-scale search, recommendation, or personalization systems.
- Experience defining long-term technical vision and architectural roadmaps for complex search or ML-infused platform domains.
- Deep expertise in indexing pipelines, ranking, query understanding, relevance tuning, and search infrastructure such as Elasticsearch, OpenSearch, or Solr.
- Backend development experience with Node.js, Java, or equivalent technologies for high-throughput search services.
- Experience designing recommendation or personalization systems using collaborative filtering, content-based ranking, behavioral signals, or equivalent approaches.
- Hands-on experience integrating LLMs or GenAI into search products, including AI-generated summaries, query expansion, semantic search, or conversational retrieval.
- Experience with real-time or near-real-time data pipelines for indexing and signal ingestion.
- Strong engineering-excellence experience involving observability, telemetry, latency SLOs, CI/CD, service ownership, safe change practices, and production reliability.
- Excellent communication skills and the ability to influence engineering, product, and executive stakeholders.
- Preferred qualifications include conversational or agentic search, MCP tools/resources, A2A patterns, embedded discovery, marketplace or e-commerce search, personalization at scale, platform migrations, security and data governance, Salesforce Platform knowledge, polyglot development, and proficient English.
Benefits
- Salesforce offers time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- Base salary varies by location, with a general annual range of $197,300-$313,700 and a select San Francisco and New York City metropolitan area range of $237,700-$344,700.
- Salesforce provides reasonable accommodations during the application or recruiting process.
Categories
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.