Senior Software Engineer
InformaticaBase Salary
$117k - $224k/yr
Responsibilities
- Deploy, maintain, monitor, and support large-scale, multi-region voice infrastructure across public clouds.
- Operate 24/7 voice systems with 4+ nines availability and troubleshoot call setup, quality, QoS, jitter, call drops, SIP errors, and latency issues.
- Configure SBCs, SIP trunking, codec negotiation, alerting, monitoring, capacity planning, and maintenance activities without disrupting customer traffic.
- Perform deep packet inspection, SIP ladder analysis, and STIR/SHAKEN debugging.
- Work with customers, partner systems, VoIP/PSTN carriers, SBC providers, and other vendors to design voice and network infrastructure solutions.
- Apply AI/ML tools for anomaly detection, predictive alerting, quality monitoring, capacity planning, routing, and conversational AI integrations.
- Maintain security, compliance, and regulatory adherence for voice networks, including E911 and CALEA.
- Create automation scripts and support infrastructure using Python, Linux, configuration automation, containers, orchestration, and infrastructure tools.
Requirements
- Related technical degree required.
- 5+ years of experience supporting large-scale voice infrastructure deployments in public clouds.
- Hands-on experience with enterprise-scale voice operations, real-time communications, PSTN, SIP, VoIP, SBCs, SIP trunking, codec negotiation, and 24/7 systems.
- Experience with monitoring, alerting, capacity planning, troubleshooting, packet inspection, SIP analysis, STIR/SHAKEN, and voice infrastructure maintenance.
- Understanding of VoIP network security, regional voice/telecom regulations, E911, CALEA, and compliance standards.
- Hands-on experience applying AI/ML tools to voice operations and integrating conversational AI or AI-powered voice features.
- Experience with Python or other scripting languages, HTTP/HTTPS, TCP/UDP, and Red Hat Linux.
- Preferred experience with Ansible, Puppet, Chef, Docker, Kubernetes, CI/CD pipelines, Terraform, Helm, and Spinnaker.
- Strong communication, analytical, organizational, prioritization, problem-solving, adaptability, and stakeholder coordination skills.
Benefits
- Benefits include time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- The posting lists a typical base salary range of $117,200–$223,900 annually, with a $141,200–$246,000 annual range in select San Francisco and New York City metropolitan locations.
- Salesforce provides reasonable accommodation support and uses a hybrid human-and-AI recruiting assessment process.
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com