Senior Solutions Engineer
Enterprise Bot7 months ago
Bengaluru, IndiaSenior
Responsibilities
- Partner with Sales to understand customer requirements and design tailored AI automation solutions.
- Deliver product demonstrations, proof-of-concepts, and technical presentations.
- Lead technical discovery sessions and develop architecture proposals and integration plans.
- Translate business requirements into scalable, secure, and maintainable solution architectures.
- Collaborate with Engineering during pilots and implementations to support technical delivery.
- Build customer relationships, provide technical advice, and help resolve risks and escalations.
- Work cross-functionally with Product, Engineering, and Customer Success to incorporate customer feedback.
- Create technical enablement materials, training sessions, and sales playbooks.
- Represent Enterprise Bot at industry events, webinars, and conferences.
- Stay current on AI automation, cloud technologies, and B2B SaaS practices.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Business, or a related field; a master’s degree is preferred.
- At least 5 years of experience in pre-sales, solutions engineering, or similar roles, including at least 2 years at a senior level.
- Proven experience in B2B SaaS or AI-automation environments; conversational AI, RPA, or cloud-based automation experience is a strong plus.
- Hands-on experience with voice technologies such as ACD and IVR workflows is required.
- Ability to communicate complex technical concepts to technical and non-technical audiences.
- Strong English communication skills; French and Spanish proficiency is an advantage.
- Strong understanding of enterprise systems, including CRM, ERP, cloud infrastructure, and APIs.
- Experience with CRM or pre-sales tools such as Salesforce or HubSpot is preferred.
- Familiarity with AWS, Azure, or Google Cloud and related certifications is preferred.
- Understanding of NLP, automation workflows, and integration frameworks such as REST and GraphQL is preferred.
- Experience with enterprise-scale solution delivery and customer success collaboration is preferred.
- Strong presentation, communication, relationship-building, prioritization, and stakeholder-management skills.
Benefits
- Opportunity to work on AI automation and conversational AI solutions for global enterprises.
- Ability to shape solutions for Fortune 500 clients and leading European enterprises.
- Diverse, global, collaborative culture focused on creativity and client service.
- Competitive salary and opportunities for advancement.
- Open-feedback culture with a flat hierarchy and a purpose-driven, fast-paced environment.
About Enterprise Bot
Enterprise Bot builds GenAI-powered conversational automation for enterprises, including virtual agents for chat, voice, and email triage, with integrations into Salesforce, Genesys, and BSI. The privately held company sells its software to financial services, transport, and insurance organizations to deflect support, assist agents, and automate back-office workflows. Founded in 2016 and headquartered in Zurich, it serves customers such as Generali, SIX Group, ÖBB, LNER, NS International, and SWICA across Europe and Asia.