4 days ago
Prague, CzechiaMid Level
Responsibilities
- Design, build, test, deploy, and support secure ServiceNow solutions across CSM, ITSM, Knowledge, CMDB, and related workflows.
- Develop platform logic using JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, and Integration Hub.
- Lead agentic workflow development with AI Agents and apply responsible AI practices, including explainability, bias and quality testing, guardrails, and drift monitoring.
- Design and troubleshoot REST and SOAP integrations, import sets, transform maps, and MID Server configurations.
- Implement role-based access, ACLs, auditability, and privacy-by-design controls for EU customer data.
- Collaborate with architects, product owners, and global teams on reviews, testing, root-cause analysis, releases, and production support.
- Create documentation and runbooks, share knowledge, and support continuous improvement.
Requirements
- At least 3 years of hands-on ServiceNow development and administration experience.
- Strong JavaScript, Glide API, Flow Designer, and ServiceNow data model skills.
- Experience with CSM and/or ITSM, REST/SOAP integrations, and data imports.
- Understanding of roles, ACLs, scoped apps, update sets/source control, and platform governance.
- Working knowledge of AI and automation concepts, including LLMs, prompts, and generative AI risks.
- Agile/Scrum experience, strong communication and troubleshooting skills, initiative, openness to feedback, and commitment to continuous growth.
- Ability to work independently in a distributed international team and professional English.
Tech Stack
JavaScriptSOAP
Categories
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. Here are some key insights: • 60,000+ customers • 100+ offices • 1,700+ support experts • 2,000+ partners • 17,000+ employees • 175+ countries where customers are located • 15,000+ cloud customers • 40+ countries with Infor offices