3 days ago
New York, NY, USAMid Level
Responsibilities
- Lead customer onboarding from discovery and integration through configuration, testing, and go-live.
- Work with customer operators to map purchase-order-to-cash workflows and design suitable implementations.
- Build and troubleshoot integrations across EDI, ERP, inventory, accounting, and freight systems.
- Translate operational requirements into data models, configurations, and product capabilities.
- Share customer insights with engineering to inform product improvements.
Requirements
- At least 3 years of experience in forward deployed, solutions, implementation engineering, technical onboarding, or a similar customer-facing technical role.
- Experience owning customer onboarding from discovery and integration through testing and launch.
- Hands-on experience with APIs, data models, SQL, integration debugging, and reading and writing code.
- Experience integrating EDI, ERP, inventory, accounting, or freight systems, ideally in consumer goods, supply chain, or logistics.
- Strong systems thinking, customer communication, and comfort taking ownership in ambiguous, fast-moving environments.
Benefits
- On-site role based in New York, New York, United States.
Tech Stack
Categories
Forward Deployed