3 days ago
Bengaluru, IndiaSenior
Responsibilities
- Lead AI-driven solution design and delivery using Generative AI and Agentic AI.
- Organize the deployment of AI workflows and architectures across diverse AI and technology platforms.
- Facilitate solution design and integration across enterprise technology ecosystems.
- Monitor and maintain applications, troubleshoot incidents, and resolve service requests.
- Communicate with stakeholders to understand needs and provide timely issue-resolution updates.
- Contribute to application-support best practices, team discussions, and solutions to work-related problems.
- Document solutions and share knowledge with team members.
Requirements
- At least 5 years of overall professional experience.
- At least 3 years of experience with ServiceNow IT Operations Management.
- Proficiency in ServiceNow IT Operations Management.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Experience with incident management and service request fulfillment processes.
- Familiarity with the ITIL framework and service management.
- Strong analytical and problem-solving skills.
- Experience with modern programming languages and frameworks.
- Ability to collaborate effectively and communicate with diverse stakeholders.
- 15 years of full-time education required.
Categories
Forward Deployed
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.