Application Support Developer
Fidelity Investments Canada ULC1 day ago
Toronto, CanadaMid Level
Base Salary
$111k - $129k/yr
Responsibilities
- Provide timely technical support for internal and external clients and resolve application incidents and service disruptions.
- Manage client ticket queues, respond to urgent technical problems, and escalate risks or concerns proactively.
- Develop, modify, maintain, and enhance application solutions for internal and external clients.
- Remediate defects according to business and client priorities.
- Support application deployments, releases, maintenance fixes, and systems integration activities.
- Update technical documentation and procedures to reflect the current application state.
- Collaborate with offshore Application Development Support teams and related FCC, FIL, FIC, and vendor teams.
- Adhere to technology policies, procedures, risk controls, and change management practices.
- Deliver positive customer service experiences and explain technical issues to non-technical users.
Requirements
- College degree or equivalent work experience.
- 3–5 years of experience in development and application support.
- Experience building enterprise workflows on the Appian platform and working with Appian objects including Records, Sites, Actions, Expression Rules, SAIL Interfaces, CDTs, Process Models, Decisions, Integrations, Data Stores, and Groups.
- Mandatory knowledge of Unix/Linux operating systems and Unix scripting.
- Strong experience developing and maintaining SQL, including Oracle, with at least 3 years of experience stated for the broader SQL, Java, Power BI, Talend, ETL, and data warehouse skill set.
- Experience with Ctrl-M, Java Spring Boot, REST APIs, JIRA, and Confluence.
- Experience with Waterfall and Agile development methodologies and hands-on use of Agile practices.
- Strong troubleshooting, analytical, problem-solving, communication, and customer-service skills.
- Ability to work independently in a team environment, adapt quickly to new technologies, and communicate technical concepts to non-technical users.
- Preferred experience with low-code/no-code BPM solutions, Salesforce, Dataphile, HTML, adaptive/responsive design, complex data types, XSDs, cloud implementations, SFTP, file delivery, and AWS.
Benefits
- 100% remote work schedule.
- Annual base salary of $111,000 to $129,000 plus a discretionary performance bonus.
- RRSP contribution after six months of employment with no employee matching required.
- Accommodation is available during the application process for candidates with disabilities.
About Fidelity Investments Canada ULC
Fidelity Investments Canada ULC offers mutual funds and managed investment solutions for individual investors, advisors, and institutions, and provides trade execution, clearing, custody, and back-office services through Fidelity Clearing Canada. It earns fees from asset management and securities servicing. Founded in 1987 and headquartered in Toronto, it is part of the Fidelity Investments group, a global financial services company.