3 days ago
Bengaluru, IndiaSenior
Responsibilities
- Translate client requirements into differentiated, deliverable ServiceNow CSM solutions.
- Collaborate with sales pursuit, delivery, and multiple technical teams to develop client value propositions and business cases.
- Act as a subject matter expert and contribute to key technical and team decisions.
- Manage and support the team, provide solutions across teams, and facilitate knowledge sharing and best practices.
- Assess project risks and develop mitigation strategies for successful delivery.
Requirements
- At least 7.5 years of experience in ServiceNow Customer Service Management (CSM).
- 15 years of full-time education.
- Strong understanding of IT service management principles and practices.
- Experience designing and implementing customer service solutions.
- Ability to analyze complex client requirements and translate them into technical specifications.
- Familiarity with integration techniques and tools for enhancing ServiceNow functionality.
Benefits
- Position based at the Bengaluru office.
Categories
Solutions Engineering
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.