1 year ago
Base Salary
$115k - $150k/yr
Responsibilities
- Collaborate with Account Executives, Product Specialists, and Customer Success Managers to deliver technical customer experiences.
- Serve as a technical expert on Luminance’s platform and support sales efforts by explaining integration benefits and solutions.
- Understand customer use cases and integration requirements, recommend effective solutions, and identify opportunities for improvement.
- Build customer integrations and seamless workflows across business applications such as Salesforce, ServiceNow, and Slack.
- Manage integration issues and coordinate technical resolutions with Support and Technical Operations teams.
- Develop reusable toolkits, APIs, SDKs, enablement resources, customer-facing API documentation, and reference architectures.
- Gather developer feedback to improve integration tools, documentation, and processes.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above in the UK or GPA of 3.5 or above in the US.
- At least three years of experience at a SaaS vendor, preferably in AI and/or cybersecurity.
- Experience in software development, systems integration, and creating customer-facing developer resources such as APIs, SDKs, and documentation.
- Experience with full-stack web development and cloud architecture.
- Experience with JavaScript, NodeJS, Python, or equivalent frameworks or languages.
- Prior experience in a customer-facing technical team working with developer or technical stakeholders.
- Strong communication, presentation, interpersonal, problem-solving, organizational, and time-management skills.
Benefits
- Hybrid workplace in New York, United States.
- £2,000 learning budget per employee.
- Full-time position.
- Base compensation of USD 115,000–150,000 per annum.
Tech Stack
Categories
Solutions Engineering
