Principal Software Engineer - Client Success
LogiNext Solutions5 months ago
Mumbai, IndiaStaff+
Responsibilities
- Troubleshoot application and software issues, determine root causes, and provide minor enhancements and technical support.
- Maintain client SLAs, support metrics, ticketing compliance, and daily reporting.
- Monitor production alerts, identify anomalies, and escalate issues through critical-issue procedures.
- Write and maintain scripts that monitor system activity and automate production-support activities.
- Collaborate with client operations, engineering, and support teams to resolve enterprise-client issues.
- Help maintain highly scalable and secure products while managing multiple work requirements and leading a team.
- Provide rotational 24×7 production support on weekends and holidays.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 8 to 10 years of software development experience using Java, J2EE, Spring, MySQL, and MongoDB.
- Expertise in incident or change management, call triaging, and critical issue procedures.
- Proficiency in troubleshooting, root-cause analysis, SLA adherence, and metrics reporting for large enterprises.
- Knowledge of monitoring tools, alert escalation, and customer and stakeholder management.
- Familiarity with implementing ITIL concepts and experience in team management.