Responsibilities
- Design, develop, and maintain Node.js applications running on AWS Lambda.
- Build IVR and self-service workflows using Amazon Connect and Amazon Lex.
- Integrate contact-center platforms with enterprise applications, databases, CRM systems, and third-party APIs.
- Develop reusable services for authentication, routing, customer identification, case management, and self-service transactions.
- Develop RESTful APIs and event-driven architectures using AWS services.
- Implement secure coding practices covering encryption, authentication, authorization, and data protection.
- Participate in CI/CD pipeline development and deployment automation using GitHub and AWS DevOps services.
- Troubleshoot production issues and optimize performance, scalability, and reliability.
- Create automated unit, integration, and regression tests.
- Produce technical documentation, deployment procedures, and operational runbooks.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
- At least 3 years of Node.js development experience.
- At least 2 years of hands-on AWS development experience.
- Hands-on experience developing and deploying AWS Lambda functions.
- Experience with Amazon Connect and/or Amazon Lex.
- Strong knowledge of REST APIs, JSON, and microservices architectures.
- Experience with API Gateway, DynamoDB, S3, CloudWatch, IAM, SNS, SQS, and EventBridge.
- Experience using Git and GitHub for source control and CI/CD pipelines.
- Strong debugging, troubleshooting, and performance optimization skills.
- Understanding of secure software development practices and cloud security principles.
- Preferred experience includes contact-center IVR solutions, conversational AI, chatbot implementations, and CRM integrations with Salesforce or ServiceNow.
- Preferred knowledge includes CloudFormation, CDK, or Terraform, plus AWS Developer Associate or AWS Certified Solutions Architect certification.
Tech Stack
Categories
About Brillio
Brillio is The Enterprise AI Accelerator helping Fortune 1000 companies move from AI ambition to scaled impact, faster. Powered by our AI accelerator platform - Agentic Data and Application Management (ADAM), Brillio is one of the fastest-growing digital technology service providers, delivering transformation across five core workstreams: business-led transformation, customer experience transformation, AI and data engineering, digital engineering, and infrastructure engineering. With 14 delivery locations across North America, Europe, and Asia and a team of over 6,000 customer-obsessed professionals, Brillio combines deep industry expertise, modern engineering, and accelerators to deliver measurable outcomes. Brillio accelerates AI by industrializing it across every layer of the business so companies don't just use AI, they operate by it, at reliable enterprise scale.