Senior Director, Customer Success and Solutions Engineering
Procore Technologies1 day ago
Dublin, IrelandStaff+
Responsibilities
- Lead, scale, and inspire a regional organization of managers, Customer Success Engineers, Solution Engineers, Solution Specialists, and Value Engineering.
- Drive technical adoption strategies, identify platform and integration risks, and capture expansion opportunities across European customer segments.
- Direct Solutions Engineering to define customer value, create solution designs, and communicate the technical and business value of the Procore Platform.
- Oversee handoffs from Professional Services delivery and Project Management teams to support high-quality implementations.
- Manage KPIs, milestones, retention forecasts, revenue-growth objectives, and operating-margin goals.
- Build strategic relationships with customer stakeholders and maintain feedback loops with Product leadership.
- Develop talent strategies that attract, retain, and scale high-performing teams.
Requirements
- Bachelor’s degree or equivalent work experience.
- Extensive second-level leadership experience managing managers.
- Experience leading technical post-sales teams such as Customer Success Engineering, Technical Account Management, or Post-Sales Solutions Architecture in a B2B SaaS company.
- A strong record of achieving technical adoption, implementation, and NRR or retention metrics.
- Experience managing and scaling teams across multiple European countries or markets simultaneously.
- Experience starting, building, or scaling technical teams, functions, or geographic markets from scratch.
- Experience in both large established SaaS organizations and smaller or mid-sized growth environments.
- Hands-on experience building or implementing AI tools that provide customer benefits.
- Experience leading teams through significant change and organizational transformation.
- Deep understanding of recurring-revenue value drivers and experience owning strategic executive relationships.
- Willingness to travel across the EMEA region as needed.
- Solutions Engineering leadership experience is preferred.
- Construction industry experience is a plus.
- French, Spanish, German, or Polish language skills are a plus.
Benefits
- The role is based in the Dublin or London office on a hybrid model combining regular in-office collaboration with remote flexibility.
- The role may be eligible for equity compensation and/or bonus incentive compensation.
- The position includes travel across the EMEA region as needed.
Categories
Solutions Engineering
About Procore Technologies
Procore Technologies builds a cloud platform for construction project management used by general contractors, specialty contractors, and owners to manage bidding, scheduling, documents, financials, and field safety via web and mobile apps. It sells its software by subscription and integrates with common accounting and ERP systems. Founded in 2002 and headquartered in Carpinteria, California, Procore is a public company (NYSE: PCOR) whose software supports projects worldwide.