1 month ago
Chennai, IndiaSenior
Responsibilities
- Design, develop, configure, and support scalable Salesforce solutions using Apex, SOQL, Salesforce Flows, validation rules, custom objects, and Lightning Web Components.
- Own assigned technical deliverables from requirements and solution design through development, testing, deployment, documentation, and production support.
- Develop Quote-to-Cash capabilities for quoting, order management, product configuration, asset management, renewals, and related processes.
- Support Agentforce Revenue Management and integrations with downstream systems including Zuora, Workday, ServiceNow, and middleware platforms.
- Troubleshoot configuration, data, flow, permission, performance, and integration issues using systematic root-cause analysis.
- Participate in code reviews, unit testing, defect resolution, release validation, deployment activities, and technical documentation.
- Collaborate with Product Owners, Business Systems Analysts, QA, Technical Leads, and other developers throughout the software delivery lifecycle.
- Provide technical guidance and mentoring to junior developers and contribute to knowledge sharing.
Requirements
- At least 5 years of experience in Salesforce development, configuration, or enterprise application development.
- Strong hands-on experience with Apex, SOQL, Salesforce Flows, validation rules, custom objects, Salesforce configuration, and Lightning Web Components.
- Strong understanding of the Salesforce data model, security model, profiles, permission sets, role hierarchy, and platform capabilities.
- Experience translating business requirements into technical designs and independently delivering Salesforce solutions.
- Experience with structured software development lifecycle activities including requirements review, design, development, testing, deployment, and production support.
- Ability to troubleshoot complex technical issues using debug logs, error messages, data analysis, and root-cause analysis.
- Strong analytical, problem-solving, communication, documentation, ownership, and cross-functional collaboration skills.
- Preferred experience with Agentforce Revenue Management, Salesforce Revenue Cloud, Salesforce CPQ, Zuora Billing, Workday, ServiceNow, REST/SOAP integrations, middleware, asynchronous Apex, platform events, GitHub, deployment tools, and version control.
- Salesforce certifications such as Platform Developer I, Platform Developer II, Administrator, or App Builder are preferred.
- Experience with Agile delivery teams, Jira, sprint planning, backlog refinement, defect management, and mentoring junior developers is preferred.
Benefits
- Flexible-first working culture with remote/flexible ways of working; the posting is marked #LI-Remote.
- Mentorship, learning programs, leadership development, and education support.
- Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and their families.
- Genesys is Great Place to Work certified in 17 countries.
Tech Stack
SOAP
Categories
About Genesys
Genesys builds cloud contact center and customer experience software used by enterprises to manage voice and digital interactions, self-service, and workforce engagement. Its Genesys Cloud platform and related tools are sold as subscription services (CCaaS) with AI for routing, automation, and analytics. The company serves more than 8,000 organizations worldwide and is headquartered in Menlo Park, California.