2 days ago
Responsibilities
- Design, develop, configure, and support Salesforce solutions using Apex, SOQL, Salesforce Flows, validation rules, custom objects, and Lightning Web Components.
- Own end-to-end technical deliverables for Quote-to-Cash capabilities including quoting, order management, asset management, renewals, and Agentforce Revenue Management.
- Translate business requirements and user stories into technical designs, configuration changes, development tasks, and maintainable solutions.
- Develop and support integrations between Salesforce and downstream systems including Zuora, Workday, ServiceNow, and middleware platforms.
- Perform code reviews, unit testing, defect resolution, release validation, deployment, troubleshooting, and production support.
- Investigate configuration, data, flow, permission, performance, and integration issues using logs, error messages, data analysis, and root-cause analysis.
- Maintain solution documentation covering designs, configuration, data mappings, integrations, and deployment steps.
- Collaborate with Product Owners, Business Systems Analysts, QA, Technical Leads, and other engineering teams.
- Provide technical guidance to junior developers and contribute to peer reviews and knowledge sharing.
- Follow Salesforce development standards, release processes, change controls, best practices, and security guidelines.
Requirements
- At least 5 years of experience in Salesforce development, configuration, or enterprise application development.
- Strong hands-on experience with Apex, SOQL, Salesforce Flows, validation rules, custom objects, Salesforce configuration, and Lightning Web Components.
- Strong understanding of the Salesforce data model, security model, profiles, permission sets, role hierarchy, and platform capabilities.
- Ability to translate business requirements into technical designs and independently deliver Salesforce solutions.
- Experience across the software development lifecycle, including requirements review, design, development, testing, deployment, and production support.
- Ability to troubleshoot complex technical issues and perform systematic root-cause analysis.
- Strong analytical, problem-solving, written communication, verbal communication, ownership, and cross-functional collaboration skills.
- Preferred experience with Agentforce Revenue Management, Salesforce Revenue Cloud, Salesforce CPQ, or other Quote-to-Cash solutions.
- Preferred experience with REST/SOAP integrations, middleware, asynchronous Apex, platform events, or other Salesforce integration patterns.
- Exposure to Zuora Billing, Workday, ServiceNow, GitHub, CI/CD pipelines, deployment tools, and version control practices is preferred.
- Salesforce certifications such as Platform Developer I, Platform Developer II, Administrator, or App Builder are a plus.
- Agile delivery team experience with Jira, sprint planning, backlog refinement, and defect management is preferred.
- Experience mentoring or providing technical guidance to junior developers is preferred.
Benefits
- Flexible-first working culture with flexible ways of working.
- Mentorship, learning programs, leadership development, and education support.
- Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and their families.
- Global workplace with nearly 7,000 employees and technology used by more than 8,000 organizations worldwide.
Tech Stack
SOAP
Categories
About Genesys
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems and data across the enterprise to driver customer loyalty, business growth and operational efficiency. We’re building AI where it matters, empowering employees to shape the future of customer experience through meaningful, real-world innovation. To learn more, visit www.genesys.com.