2 months ago
Base Salary
$85k - $150k/yr
Responsibilities
- Install, configure, and commission BRINC drones, robotic drone nests, remote controllers, and LiveOps software at customer sites.
- Support live operational flights through preparation testing, pre-operational briefings, contingency planning, and debriefs.
- Triage hardware, firmware, software, networking, and RF issues in the field and drive them to root cause.
- Write, test, deploy, and validate code and configuration fixes onsite, then upstream changes into the mainline product.
- Translate field observations into reproducible bug reports, requirements, and feature specifications for headquarters engineering.
- Collaborate with embedded, perception, controls, test, and manufacturing engineers at BRINC headquarters.
- Maintain product expertise, flying proficiency, FAA Part 107 currency, and assigned equipment.
- Build customer relationships and provide calm technical support during mission-critical incidents.
- Document issues and create knowledge base articles, training materials, and runbooks.
- Participate in after-hours support for agencies operating continuously.
Requirements
- At least 4 years of industry experience in software engineering, field engineering, systems engineering, or technical support of complex hardware systems.
- Proven ability to troubleshoot complex systems across hardware, firmware, and software.
- Ability to obtain and maintain an FAA Part 107 license and required currency certifications.
- Proficiency in Python and ability to read, modify, and debug C/C++.
- Working knowledge of Linux environments, command-line tools, scripting, and basic networking diagnostics.
- Strong understanding of embedded systems, robotics, or electro-mechanical devices.
- Ability to participate in rotating after-hours support, including nights, weekends, and holidays.
- Willingness and ability to travel upwards of 90%, including multi-week customer deployments, Seattle headquarters travel, and short-notice deployments.
- Bachelor of Science in Computer Science, Electrical Engineering, Aerospace Engineering, or a related engineering discipline is preferred.
- Five or more years supporting UAS, robotics platforms, or other safety-critical hardware in operational environments is preferred.
- Preferred experience includes forward-deployed, field application, customer-embedded, UAV/UAS software, flight control, navigation, autonomy, embedded interfaces, telemetry, wireless networking, public safety, and technical documentation.
Benefits
- Comprehensive medical, dental, and vision plans for employees and families
- 401K plan
- Maternity and paternity leave
- Flexible Time Off for exempt employees and paid time off for non-exempt employees
- Flexible work environment
- Orca pass for employees in Puget Sound
- Free parking at the Seattle office
- Free snacks, drinks, and espresso at the Seattle office
- The role requires upwards of 90% travel, including multi-week customer deployments and regular travel to the Seattle headquarters
About BRINC
BRINC builds drones, ruggedized throw phones, and software that help public-safety agencies access dangerous scenes and provide real-time video and communication. It sells hardware, software, and managed 911 drone response networks to police, fire, and search-and-rescue teams; its systems are used by over 600 U.S. agencies. Founded in 2019 and privately held, the company is headquartered in Seattle, Washington.