3 hours ago
Responsibilities
- Configure, customize, and deploy Conversational AI solutions aligned with business and technical requirements.
- Build and maintain integrations using APIs, modern web technologies, and authentication standards.
- Implement, enhance, and optimize bot behaviors using conversational design and prompt engineering.
- Develop proofs of concept and production-ready solution components.
- Support testing, validation, troubleshooting, and go-live activities across customer environments.
- Diagnose and resolve technical issues involving SaaS applications, integrations, environments, and data flows.
- Adapt, extend, and refactor integrations and solution components to meet customer needs.
- Produce design documents, functional requirements, test cases, specifications, and deployment materials.
- Collaborate with implementation engineers, consultants, project managers, and customers during workshops and delivery activities.
Requirements
- Bachelor’s degree in a technical or business field, such as Computer Science, Information Systems, or Electrical Engineering, or equivalent work experience.
- At least 5 years of professional experience, with 1 or more years in digital channels or AI/Bot software applications preferred.
- Strong proficiency in JavaScript; Python familiarity is a plus.
- Knowledge of REST API integration patterns, OAuth2, OIDC, SAML, CORS, X Frame Options, HTML/CSS, and front-end fundamentals.
- Ability to interpret API documentation, implement proofs of concept, and troubleshoot integrations.
- Strong understanding of conversational UX, AI-driven interfaces, and prompt engineering techniques.
- Experience engaging customers to explain technical concepts and implementation decisions.
- Preferred experience designing and deploying enterprise conversational flows and AI orchestration.
- Preferred experience with NICE CXone or other cloud-based contact center platforms, including Kore.ai, Amelia, or Dialogflow.
- Preferred experience with monitoring, logging, and debugging tools for distributed systems and knowledge of SQL/NoSQL databases and data integration patterns.
- Experience working in Agile/Scrum teams is advantageous.
- Willingness to work the US shift from 5 PM to 2 AM IST.
Benefits
- NICE-FLEX hybrid work model with 2 days in the office and 3 days working remotely each week.
- Opportunities for learning, growth, and internal career mobility across roles, disciplines, domains, and locations.
- Collaborative, global, and creative work environment.
- Equal opportunity employment and commitment to diversity and inclusion.
Tech Stack
Categories
AI ApplicationsSolutions Engineering
About NICE
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.