Responsibilities
- Identify and resolve complex infrastructure issues while improving system scalability, stability, and performance.
- Deploy, automate, maintain, troubleshoot, and continuously improve backend infrastructure.
- Maintain continuous integration infrastructure and build, test, and package pipelines.
- Help development teams establish and maintain continuous integration pipelines and tools.
- Review peer and junior-level work and promote engineering best practices.
- Build and maintain production microservices environments using Docker and Kubernetes.
- Design, implement, and optimize cloud infrastructure solutions across major cloud providers.
- Architect highly available and scalable cloud environments.
- Develop and enforce cloud security and compliance best practices.
- Lead automation initiatives and improve operational efficiency.
- Provide mentorship and technical guidance to the cloud engineering team.
- Collaborate with stakeholders to align cloud strategy with business objectives.
Requirements
- 5+ years of professional work experience.
- Strong hands-on experience deploying SaaS products across major cloud providers, including Azure and GCP.
- 4+ years of experience with one or more of Python, Java, Go, or Bash.
- Experience with configuration management and infrastructure-as-code tools, including Ansible and Terraform.
- Database management experience with technologies such as MongoDB, Elasticsearch, MySQL, ScyllaDB, Redis, and Kafka.
- Strong understanding and hands-on experience with the cloud-native landscape, Kubernetes orchestration, observability, and SecOps.
- Strong system administration experience with Unix-like systems.
- Working knowledge of continuous development techniques and pipelines, including Jenkins, Git, and Artifactory.
Benefits
- Voluntary healthcare coverage is offered in applicable countries for employees and their families.
- Paid time off is provided for rest and personal well-being.
- An open mentoring program supports employee growth and development.
- Sprinklr provides equal-opportunity employment and reasonable accommodations during the interview process.
Tech Stack
Categories
About Sprinklr
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises — including Microsoft, P&G, Samsung, and 60% of the Fortune 100 — rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.