2 months ago
Pune, IndiaSenior
Responsibilities
- Translate HAM/SAM requirements into solution designs, user stories, build specifications, and defensible architecture decisions.
- Facilitate requirements, design, and technical deep-dive workshops with customers.
- Lead ServiceNow configuration, scripting, flows, integrations, unit testing, system testing, migrations, and release hygiene across sprints.
- Lead design walkthroughs, sprint playbacks, defect triage, technical status discussions, estimation, risk management, and dependency coordination.
- Deliver HAM capabilities covering asset lifecycle, stockrooms, inventory, transfers, procurement integration, asset-CI reconciliation, refresh, audits, Asset Workspace, and mobile capabilities.
- Deliver SAM capabilities covering software discovery, normalization, license imports, reconciliation, compliance positions, publisher packs, software models, and remediation workflows.
- Build on existing CMDB/ITOM environments using Discovery data quality, CSDM, IRE, and endpoint/discovery integrations without degrading data quality.
- Set development standards, review supporting developers' work, and coordinate onsite and offshore team members.
- Present prior implementations and respond to scenario-based technical design assessments.
Requirements
- At least 8 years of hands-on ServiceNow platform experience, including at least 3 years focused on ITAM, HAM, or SAM.
- At least two full-cycle HAM and/or SAM Pro implementations delivered from design through hypercare.
- Strong experience with scoped applications, Flow Designer, IntegrationHub, REST/SOAP integrations, ACL and security models, performance considerations, and instance hygiene.
- Working knowledge of CMDB/ITOM, CSDM, Discovery data flows, and reconciliation in mature live CMDB environments.
- Ability to independently facilitate workshops, defend technical design decisions, and manage customer technical stakeholders.
- Strong verbal and written English with confidence presenting to customer architects and program leadership.
- ServiceNow CSA certification is required.
- CIS-HAM and CIS-SAM certification requirements specify at least one, with both strongly preferred.
- CAD, CIS-Discovery, or CIS-ITSM certifications are preferred.
- Experience in financial services or public sector, SaaS license management, procurement/ERP integrations, or App Engine and custom scoped applications is preferred.
Tech Stack
SOAP
Categories
Solutions Engineering
About Fujitsu
Fujitsu is a Japanese multinational IT services and computing company that provides systems integration, managed services, cloud, and enterprise hardware for businesses and governments. It also develops servers, storage, and client devices for enterprise workloads. Founded in 1935 and headquartered in Tokyo, Fujitsu is publicly listed on the Tokyo Stock Exchange and operates in more than 50 countries.