2 hours ago
Pune, IndiaSenior
Responsibilities
- Translate HAM/SAM requirements into solution designs, user stories, build specifications, and defensible architecture decisions.
- Facilitate requirements, design, and technical deep-dive workshops with customers.
- Lead ServiceNow configuration, scripting, flows, integrations, unit testing, system testing, migrations, and release hygiene across sprints.
- Lead design walkthroughs, sprint playbacks, defect triage, technical status discussions, estimation, risk management, and dependency coordination.
- Deliver HAM capabilities covering asset lifecycle, stockrooms, inventory, transfers, procurement integration, asset-CI reconciliation, refresh, audits, Asset Workspace, and mobile capabilities.
- Deliver SAM capabilities covering software discovery, normalization, license imports, reconciliation, compliance positions, publisher packs, software models, and remediation workflows.
- Build on existing CMDB/ITOM environments using Discovery data quality, CSDM, IRE, and endpoint/discovery integrations without degrading data quality.
- Set development standards, review supporting developers' work, and coordinate onsite and offshore team members.
- Present prior implementations and respond to scenario-based technical design assessments.
Requirements
- At least 8 years of hands-on ServiceNow platform experience, including at least 3 years focused on ITAM, HAM, or SAM.
- At least two full-cycle HAM and/or SAM Pro implementations delivered from design through hypercare.
- Strong experience with scoped applications, Flow Designer, IntegrationHub, REST/SOAP integrations, ACL and security models, performance considerations, and instance hygiene.
- Working knowledge of CMDB/ITOM, CSDM, Discovery data flows, and reconciliation in mature live CMDB environments.
- Ability to independently facilitate workshops, defend technical design decisions, and manage customer technical stakeholders.
- Strong verbal and written English with confidence presenting to customer architects and program leadership.
- ServiceNow CSA certification is required.
- CIS-HAM and CIS-SAM certification requirements specify at least one, with both strongly preferred.
- CAD, CIS-Discovery, or CIS-ITSM certifications are preferred.
- Experience in financial services or public sector, SaaS license management, procurement/ERP integrations, or App Engine and custom scoped applications is preferred.
Tech Stack
SOAP
Categories
Solutions Engineering
About Fujitsu
Fujitsu is a global leader in digital services that transform organizations and the world around us. We aim to make the world more sustainable by building trust in society through innovation.