Forward Deployed Engineer - Public Sector, Nonprofit & Education
InformaticaResponsibilities
- Develop AI agents and customer experiences that take actions in production environments.
- Design agent intelligence, including prompts, reasoning, tool calls, and integrations with customer systems.
- Own technical components end-to-end, from architecture selection through deployment, validation, and observability.
- Build and integrate data pipelines using Salesforce Data 360, Snowflake, Databricks, and customer data platforms.
- Model data, validate pipeline outputs, and maintain agent performance dashboards and customer KPI reporting.
- Deliver proofs of concept and MVPs rapidly, moving solutions from concept to deployment.
- Co-build solutions with customers and partners while sharing best practices and enablement.
- Surface platform gaps, edge cases, and field insights to senior engineers and product teams.
- Partner with Deployment Strategists to translate customer challenges into deployable agentic solutions.
- Travel approximately 25% of the time to work directly with customers.
Requirements
- A degree in Computer Science or a related field.
- At least 3 years of software engineering or technical delivery experience; Senior-level positions require 6–10 years.
- At least one production system experience that the candidate can explain in detail.
- Prior customer-facing technical delivery experience in consulting, professional services, or forward deployed engineering is required.
- Experience delivering customer-facing projects in public-sector, higher-education, or nonprofit environments.
- Fluency in at least one of Python, JavaScript/TypeScript, Java, or Apex.
- Hands-on experience with LLMs and prompt engineering.
- Strong understanding of data modeling, APIs, and integration patterns.
- Ability to collaborate with sales teams and customer architects and deliver quality code.
- Experience evaluating AI outputs with engineering rigor and experimenting with emerging AI tools and models.
- Preferred Salesforce experience or certifications, including Administrator, Platform Developer I, or Agentforce Specialist.
- Preferred familiarity with LangChain, LlamaIndex, orchestration patterns, Snowflake, Databricks, BigQuery, data engineering, platform architecture, or headless deployments.
Benefits
- Salesforce offers benefits and resources intended to support balance and personal well-being.
- The role requires approximately 25% travel and direct customer engagement.
Tech Stack
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com