8 days ago
Tokyo, JapanMid Level
Responsibilities
- Discover, structure, analyze, and prioritize valuable business problems through dialogue with executives and operational stakeholders.
- Design AI-based solutions, including expected-impact quantification, organizational redesign, risk analysis, and strategic implementation roadmaps.
- Implement production AI solutions through prompt engineering, AI agent development, evaluation frameworks, system integrations, and deployment.
- Drive organizational adoption and scientifically measure business outcomes to support continuous solution improvement.
- Provide enterprise deployment and operational support, including VPC configuration, permission design, security and compliance activities, monitoring, maintenance, and incident response.
- Document customer feedback and communicate it to Red Hat product and engineering teams to inform the product roadmap.
- Work onsite with customers approximately 20–50% of the time as required by the project phase.
Requirements
- At least four years of experience in forward-deployed engineering or customer-facing software engineering with consulting or customer engagement.
- Ability to identify, structure, and prioritize business problems objectively based on cost, impact, and business value.
- Production experience with LLMs or AI products, including advanced prompt engineering, AI agent development, evaluation frameworks, and scalable deployment.
- Strong Python programming skills and experience developing and releasing production applications; TypeScript or Java experience is preferred.
- Ability to design measurable expected outcomes and analyze post-deployment results to tune solutions.
- Ability to communicate technical and business concepts clearly to stakeholders ranging from operational staff to executives.
- Preferred qualifications include enterprise industry expertise, knowledge of Red Hat AI and OpenShift, AI inference solution experience, organizational redesign or PMO experience, customer-cloud deployment management, Go, GraphQL API, LLM infrastructure, and professional services experience.
Benefits
- Work arrangements may range from in-office to office-flex or fully remote depending on role requirements.
- Customer visits or onsite collaboration are expected for approximately 20–50% of the work as needed.
- Red Hat provides an open, inclusive, collaborative work environment and reasonable accommodations for applicants with disabilities.
Tech Stack
Categories
Forward Deployed
About Red Hat
Red Hat builds enterprise open-source software, including Red Hat Enterprise Linux, OpenShift for Kubernetes, and Ansible automation, sold via subscriptions with support, training, and consulting. It serves large enterprises and public-sector organizations running hybrid and multi-cloud infrastructure and modern application platforms. Founded in 1993 and headquartered in Raleigh, North Carolina, Red Hat operates as an independent subsidiary of IBM.