5 months ago
Berlin, GermanySenior
Responsibilities
- Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools.
- Build integrations with external systems, APIs, databases, and CRMs.
- Optimize AI agent performance, fine-tune prompts and configurations, and troubleshoot complex enterprise deployments.
- Gather technical requirements and translate customer business needs into AI agent solutions.
- Conduct interactive demos and present proof-of-concepts to prospective customers.
- Define project milestones, create implementation plans, coordinate delivery, and communicate deployment learnings to product and engineering teams.
- Build custom tooling and identify product gaps to influence the roadmap.
- Collaborate with product managers and engineers to define agent goals and improve product capabilities.
- Advise customers on AI agent architecture, security, scalability, adoption, and usage best practices.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- At least 3 years of full-time experience in software development, consulting, AI/ML engineering, system integration, or forward deployed engineering.
- Proficiency in Python and Golang.
- Familiarity with AI/ML concepts and hands-on experience with LLMs and prompt engineering preferred.
- Strong understanding and preferably hands-on experience with AI agent frameworks, function calling, and retrieval-augmented generation.
- Experience with AWS, GCP, or Azure and DevOps practices including CI/CD, containerization, and monitoring.
- Hands-on experience integrating systems through APIs, webhooks, and data pipelines.
- Excellent communication and project management skills.
- Ability to use data-driven decision-making, A/B testing, and performance monitoring to refine solutions.
- Ability to collaborate cross-functionally with customers, product managers, and engineers.
Tech Stack
Categories
Forward Deployed
About Cresta
Cresta builds a generative AI platform for contact centers, combining AI agents, real-time agent assistance, conversation intelligence, and quality/coaching tools. It sells enterprise software to customer-support and sales organizations to automate and improve conversations across voice and digital channels. Founded in 2017 and headquartered in Sunnyvale, California, the privately held company counts brands such as Alaska Airlines, Cox Communications, Intuit, United Airlines, and Marriott among its customers.