4 months ago
Berlin, GermanySenior / Mid Level
H1B Sponsor
Responsibilities
- Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform.
- Build AI agent integrations with external systems to ensure seamless workflow.
- Optimize AI agent performance and troubleshoot issues in complex environments.
- Collaborate with customers to gather technical requirements for AI solutions.
- Conduct interactive demos and refine solutions based on customer feedback.
- Define project milestones and coordinate execution with internal teams.
- Collaborate with PMs to define agent goals and maximize customer ROI.
- Provide technical guidance on AI agent best practices.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- 3+ years of experience in software development, AI/ML engineering, or system integration.
- Proficiency in Python and Golang with the ability to write clean code.
- Familiarity with AI/ML concepts and hands-on experience with large language models.
- Strong understanding of AI agent frameworks and experience building such systems.
- Experience with cloud platforms and DevOps practices.
- Hands-on experience with system integration via APIs and data pipelines.
- Excellent communication and project management skills.
- Ability to use data-driven decision-making to refine solutions.
- Collaborative mindset to work in cross-functional environments.
About Cresta
Cresta unlocks the true potential of the contact center, turning every customer conversation into a competitive advantage. Combining the best of AI and human intelligence, Cresta improves the customer experience and powers revenue and efficiency gains across every channel. The platform transforms contact centers with AI agents, AI-augmented human agent assistance, and comprehensive insights, coaching, and quality management. Companies like Alaska Airlines, Cox Communications, and Intuit use Cresta to power world-class customer experiences every day.