Senior Forward Deployed Engineer – Key Accounts (AI Solutions)
Aircall.io, Inc.4 hours ago
Berlin, GermanySenior
Responsibilities
- Own sustained technical relationships with a portfolio of strategic global accounts.
- Partner with Key Account Managers on account plans, expansion pipelines, and agentic AI roadmaps.
- Discover, prioritize, design, deploy, and expand AI automation use cases across customer organizations.
- Design, build, and troubleshoot integrations using low-code orchestration platforms, CRM automation, and APIs.
- Configure and optimize AI Agents, including intents, prompts, actions, guardrails, evaluations, and performance metrics.
- Lead complex cross-functional deployments by managing timelines, stakeholders, accountability, scope, and delivery.
- Collaborate with Engineering, Product, Customer Success, Sales, and Solutions teams to resolve blockers and feed field learnings into product strategy.
- Create reusable templates, playbooks, reference architectures, and enablement materials.
- Mentor Forward Deployed Engineers and run internal workshops and product education sessions.
- Contribute to expansion MRR, pipeline development, forecast accuracy, and customer revenue outcomes.
- Support System Integrators and channel partners and monitor AI and customer-experience industry trends.
Requirements
- At least 6 years of experience in technical consulting, solutions engineering, forward-deployed engineering, or integration-focused professional services.
- Experience owning strategic or enterprise customer relationships as a technical authority with senior VP or CxO stakeholders.
- Experience running account-based motions with sales or account management teams.
- Strong command of APIs, webhooks, JSON, REST, and GraphQL, with the ability to design and troubleshoot integrations.
- Proficiency in JavaScript and/or Python for building, customizing, and debugging integrations.
- Hands-on experience with Zapier, Make, n8n, Workato, HubSpot, and Salesforce automation.
- Practical understanding of AI workflow configuration, prompt engineering, evaluation, and monitoring.
- Ability to lead complex cross-functional programs involving Engineering, Product, and Customer Success.
- Strong communication and stakeholder-management skills across technical and business audiences.
- Experience with MCP Servers is beneficial.
- Experience with telephony, voice, contact-center systems, SIP, WebRTC, call routing, containment, or AHT is beneficial.
- Familiarity with Looker, BigQuery, or Snowflake is beneficial.
Benefits
- Competitive salary package and benefits.
- Work-life balance and a people-focused culture.
- Fast-learning, entrepreneurial environment with a strong team spirit.
- Multicultural workplace representing more than 45 nationalities.
Tech Stack
Categories
Forward Deployed