Base Salary
$99k - $229k/yr
Responsibilities
- Operate, scale, and continuously improve SaaS production platforms across distributed environments.
- Design and implement highly available solutions supporting service availability targets up to 99.999%.
- Develop and maintain multi-region disaster recovery strategies.
- Build automation, tools, and scripts that improve deployment efficiency and reduce manual work.
- Implement monitoring, alerting, and observability improvements for proactive issue detection.
- Own performance, availability, and scalability for customer-facing services.
- Analyze system behavior and performance data to identify bottlenecks and optimization opportunities.
- Lead incident response, perform root cause analysis, and implement lasting remediation measures.
Requirements
- 6–10 years of experience supporting and operating SaaS production systems in DevOps or SRE roles.
- Experience designing highly available systems that meet uptime targets as high as 99.999%.
- Expertise designing and implementing disaster recovery strategies across multiple regions.
- Expertise managing distributed systems in customer-facing production environments.
- Expertise handling incidents, managing on-call operations, and conducting root cause analysis.
Benefits
- Structured hybrid work approach centered on office and remote work environments, with the role's specific work style indicated in the posting.
- Benefits and perks supporting physical, mental, emotional, and financial health, work-life balance, and community involvement.
- Applications are accepted for at least five days, with an anticipated position close date of September 25, 2026.
- Interview support includes BrightHire, which may include interview recordings.
Categories
About Zoom
Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom AI-first work platform you know and love. 💙 Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, Contact Center and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you'll find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Learn more about careers at Zoom by visiting our careers site: https://careers.zoom.us/home