Forward Deployed Engineer
northwoodspaceabout 3 hours ago
Washington, DC, USASenior
Base Salary
$170k - $225k/yr
Responsibilities
- Make customer missions succeed on Northwood's network.
- Serve as the primary technical contact for customers during capture, evaluation, onboarding, and post-deployment.
- Get hands-on with implementation and integration alongside customers and Engineering.
- Ship code, debug integrations, and validate operations with customers.
- Support Business Development on qualification, proposals, and expansion.
- Lead technical discovery, exchanges, demos, and readiness reviews.
- Learn each customer's mission, workflows, constraints, and success metrics.
- Translate customer needs into clear priorities for internal teams.
- Surface friction points and adoption blockers to shape product and network.
- Coordinate onboarding and deployment readiness with internal teams.
- Build reusable discovery frameworks and customer-facing materials.
Requirements
- 7+ years in customer-facing technical roles such as solutions engineering or mission operations.
- Bachelor's degree in EE, CE, CS, Aerospace, or related field, or equivalent experience.
- Proven track record of managing complex customer engagements from discovery to deployment.
- Ability to build trust with technical customers and prioritize mission needs.
- Comfortable working in ambiguous environments across hardware, software, and business objectives.
- Strong communication skills for leading technical conversations and briefing stakeholders.
- Effective collaboration across Business Development, Engineering, Product, and Program Management.
- Willingness to travel up to 30%.
Benefits
- Equity and company stock options.
- Comprehensive medical, vision, and dental coverage.
- Flexible spending accounts and flexible time off.
- 10 or more paid holidays per year.
- Retirement savings plans and professional development opportunities.