2 months ago
Boston, MA, USA or New York, NY, USA
Mid Level / Senior
H1B Sponsor
Base Salary
$104k - $151k/yr
Responsibilities
- Develop deep technical expertise and become the go-to authority in your domain.
- Investigate complex escalations and lead high-stakes technical calls.
- Run engaging office hours and deliver impactful learning sessions.
- Mentor the Global Support Engineering team to enhance their capabilities.
- Partner with Engineering and Product to identify gaps and drive improvements.
Requirements
- Self-driven problem solver with a passion for excellence and continuous learning.
- Strategic thinker with a client-centric approach to enhance customer experience.
- Independent, fast learner capable of adapting to new technologies.
- Experienced in high-stakes technical support or solutions engineering.
- Collaborative mentor who enjoys sharing knowledge and raising the technical bar.
Benefits
- Generous and competitive global and US benefits.
- New hire stock equity (RSUs) and employee stock purchase plan.
- Continuous career development and pathing opportunities.
- Product training to develop an in-depth understanding of our product.
- Best in breed onboarding and internal mentor program.
- Friendly and inclusive workplace culture.
Tech Stack
Datadog