GrepJob
Goody

Senior Software Engineer, Customer Engineering

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3 months ago
Toronto, CanadaSenior / Mid Level

Base Salary

$150k - $200k/yr

Responsibilities

  • Partner with Sales and Customer Success to understand customer needs and write production code.
  • Serve as the primary contact for customer-impacting technical issues and drive resolutions.
  • Design and deploy tools to enhance the effectiveness of customer experience teams.
  • Advocate for customer needs and influence product development.

Requirements

  • Minimum of 4 years of experience in building production web applications.
  • Full-stack engineering skills with proficiency in backend (Ruby on Rails preferred) and frontend (React/TypeScript).
  • At least 2 years of recent experience in a customer-facing technical role.
  • Positive attitude that aligns with the company's ethos of delivering delight.

Benefits

  • 100% remote work.
  • Group medical, dental, and vision coverage insurance.
  • 401k and stock options.
  • Open PTO with a company-wide summer break.
  • Paid parental leave benefits.
  • Annual company offsite events.
  • $100/month wellness reimbursement.
  • $500 annual education stipend.
  • Access to lots of Goodys.

Tech Stack

Node.jsPythonReactRuby on RailsTypeScript