Staff AI Solutions Engineer
Included Health2 months ago
Responsibilities
- Design, build, deploy, and maintain production LLM-based solutions and agent workflows.
- Own enterprise AI technical strategy, reference architectures, reusable platform capabilities, implementation standards, and governance patterns.
- Lead complex cross-functional AI initiatives from problem definition through production adoption and measurable business outcomes.
- Review and optimize citizen developer AI agents and solutions for compliance, performance, and value.
- Implement and review model-generated code, write production-quality code, and conduct code reviews for correctness and security.
- Build integrations and connectors between AI tooling and enterprise SaaS applications using MCP, APIs, webhooks, SDKs, and CLIs.
- Own AI service deployment and lifecycle operations, including Infrastructure as Code, cloud deployment, monitoring, and incident/runbook playbooks.
- Establish model evaluation, monitoring, governance, safety metrics, hallucination detection, drift monitoring, telemetry, alerting, and human-in-the-loop controls.
- Lead vendor evaluations and proofs of concept for commercial and open-source LLM and agent platforms and provide performance, risk, and total-cost recommendations.
- Partner with Cybersecurity and Compliance on PHI-safe data handling, access controls, audit logging, and policy alignment.
- Create architecture diagrams, API documentation, runbooks, support documentation, and onboarding materials.
- Mentor engineers, influence AI/LLM architectural standards, and contribute reusable libraries and Infrastructure as Code modules.
- Automate operational workflows with agents and workflow tooling and support AI spend management and value tracking.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
- 8+ years of professional software engineering or systems integration experience.
- Practical experience owning the complete lifecycle of LLMs and agents, including evaluation, hallucination and bias mitigation, monitoring, and human-in-the-loop controls.
- Experience defining reusable AI reference architectures, engineering standards, guardrails, and deployment patterns across multiple teams.
- Experience making production architecture tradeoffs across reliability, latency, cost, security, and maintainability.
- Strong production coding experience in Python and/or TypeScript/JavaScript, including code reviews, testing, and deployment practices.
- Experience designing API integrations, webhooks, and custom connectors to SaaS applications.
- Experience with Terraform and deploying services to GCP or AWS.
- Familiarity with observability practices involving metrics, logs, and tracing.
- Working knowledge of security practices for data-sensitive systems and collaboration with Security and Compliance teams; healthcare or other regulated-environment experience is preferred.
- Strong communication, executive communication, collaboration, stakeholder influence, technical debate, conflict resolution, and decision-making skills.
- Experience in high-growth, pre-IPO companies or Technology or Healthcare industries is preferred.
Tech Stack
Categories
About Included Health
Included Health delivers personalized, all-in-one healthcare to millions of people nationwide. We provide healthcare access, answers, and advocacy through a modern experience designed to treat people better—mind, body, and wallet. It’s all included: - virtual and in-person care - system-wide navigation and care coordination - 24/7 support for every clinical and administrative needs Our members experience better care, better outcomes, more healthy days, and lower overall costs.