Head of Solutions Engineering
FleetWorks8 days ago
Chicago, IL, USA or San Francisco, CA, USAStaff+
Responsibilities
- Own customer deployments, onboarding, implementations, go-live, steady-state adoption, product rollouts, and custom workflows.
- Run important implementations personally and develop a repeatable solutions and deployment playbook.
- Scope customer requests, integrations, and commitments into clear requirements that engineering can deliver.
- Partner with Product and Engineering leadership to reduce engineering involvement in customer builds and determine when one-off work should become a product feature.
- Build a project management system for tracking customer builds across Product, Customer Success, and Engineering, and own related escalations.
- Configure workflows and agents, train and enable customers, and create documentation for self-service adoption.
- Manage and develop the deployment team, beginning with the deployment strategist.
Requirements
- Experience owning implementation, solutions, or another technical customer-facing delivery role at a B2B software company.
- Experience managing technical customer relationships and coaching others in that work.
- Sufficient technical ability to learn a complex product, configure workflows, read an integration, and communicate effectively with engineers.
- Business and operational judgment, including understanding customer margins and identifying issues proactively.
- Excellent written and verbal communication skills.
- A hands-on, high-ownership approach to solving customer and delivery problems.
Benefits
- Top-tier cash and equity compensation, targeting above the 75th percentile among similarly funded companies.
- Competitive medical, dental, and vision benefits.
- Fully covered lunches and dinners.
- Opportunity to learn quickly, grow rapidly, and be rewarded for contributions.
Categories
Solutions Engineering
About FleetWorks
FleetWorks is a voice-first AI logistics assistant that automates the manual work slows down brokers and carriers. We're funded by insightful investors including First Round Capital, Saga Ventures, and Y Combinator.