21 hours ago
Remote, United StatesEntry Level
Responsibilities
- Partner with Solutions Engineers and Account Executives on customer discovery, product demonstrations, and technical sales activities.
- Prepare customer demos, use cases, presentations, follow-up materials, and technical documentation.
- Document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps.
- Learn and explain Talkdesk’s AI platform, cloud contact center technology, customer service workflows, reporting, integrations, workforce engagement, and automation.
- Participate in customer meetings, discovery sessions, AI workshops, deal reviews, enablement sessions, and team learning activities.
- Collaborate with Solutions Engineering, Product, Engineering, Customer Success, Enterprise Architecture, Partner Engineering, Proposal Management, Demo Engineering, Sales, and other teams.
- Contribute to competitive positioning, internal enablement, demo assets, reusable content, knowledge sharing, and team best practices.
- Develop technical, presentation, consulting, business, and customer-facing skills through training, mentorship, certifications, and hands-on experience.
- Travel to customer meetings, internal events, and team sessions as needed.
Requirements
- Bachelor’s degree in a technical, business, data, communications, or related field, or equivalent practical experience.
- Strong interest in technology, customer experience, SaaS, artificial intelligence, cloud software, contact center solutions, or digital transformation.
- Strong communication, listening, interpersonal, presentation, organizational, and problem-solving skills.
- Ability to explain ideas clearly, adapt communication to different audiences, connect customer needs to solutions, and manage multiple priorities.
- Curiosity, coachability, initiative, professionalism, accountability, responsiveness, and willingness to learn.
- Ability to work effectively in a fast-paced, collaborative environment and learn technology platforms, software applications, data-driven tools, and AI-enabled solutions.
- AI experience is strongly preferred.
- Preferred experience includes internships, academic projects, or early professional work in AI development, sales engineering, consulting, customer success, technical support, product, implementation, software, or SaaS.
- Exposure to customer service, contact centers, CRM systems, business intelligence, workforce engagement management, automation, or AI-powered applications is preferred.
- Experience presenting to groups or explaining technical concepts to non-technical audiences is preferred.
- Familiarity with Salesforce, Zendesk, ServiceNow, Amazon Connect, Genesys, NICE, Five9, or other customer experience and contact center platforms is preferred.
Benefits
- Medical, dental, vision, life, and disability insurance, plus an Employee Assistance Program.
- 401(k) plan.
- Uncapped paid time off for exempt employees or accrual-based time off for non-exempt employees, subject to manager approval and business needs.
- 14 paid holidays per year.
- Uncapped paid time off for exempt employees or accrual-based sick leave for non-exempt employees, subject to manager approval and business needs.
- Primarily office-environment work with computer-based duties and limited lifting.
- Travel to customer meetings, internal events, and team sessions as needed.
- Potential eligibility for equity and short-term bonus or commission incentives; compensation figures excluded.
Categories
Solutions Engineering
About Talkdesk
Talkdesk builds a cloud contact center (CCaaS) and customer experience automation platform for enterprises, combining voice, digital channels, and AI agents. Delivered as SaaS with integrations to CRM and ticketing tools, it offers routing, analytics, and workforce capabilities for service and sales teams across industries. Founded in 2011 and headquartered in San Francisco, it is privately held and serves customers worldwide.