9 hours ago
Bengaluru, IndiaSenior
Responsibilities
- Design, develop, test, document, and maintain scalable backend software solutions for Cortex and Five9’s AI initiatives.
- Design and implement high-performance backend services and APIs using Java and server-side technologies.
- Troubleshoot production and architectural issues across multiple services, products, and distributed systems.
- Collaborate with product managers, backend and frontend engineers, quality assurance, service owners, and technical leadership.
- Contribute to service documentation, technical specifications, API contracts, and backend engineering best practices.
- Mentor other developers through direct guidance and code reviews while supporting delivery milestones and business objectives.
Requirements
- 5+ years of industry experience in Java backend development.
- Strong proficiency with server-side technologies, REST API design and implementation, Spring Boot, SQL and NoSQL databases, and Redis.
- Hands-on experience designing and implementing scalable, high-performance services.
- Experience solving complex problems spanning multiple services, products, or distributed systems.
- Understanding of security best practices and experience protecting applications and data.
- Ability to work independently and collaboratively while delivering high-quality, performant solutions on schedule.
- Proven ability to mentor developers through guidance and code reviews.
- Bachelor’s degree in a relevant discipline or equivalent experience.
- Preferred experience with Google Cloud Platform, Kubernetes, Gradle, GitLab, CI/CD pipelines, event-driven messaging systems, contact center technologies, and AI development tools such as Claude.
Benefits
- Inclusive, diverse, team-first culture with opportunities to collaborate across engineering and product teams.
Tech Stack
Categories
About Five9
Five9 builds cloud contact center software (CCaaS) for enterprises to manage voice and digital customer interactions, powered by AI for routing, automation, and analytics. It sells its platform as SaaS with modules for IVR, outbound dialers, agent desktop, workforce engagement, and CRM integrations such as Salesforce and ServiceNow. The company is headquartered in San Ramon, CA, serves 2,500+ customers globally, and is a public company listed on Nasdaq (also BMV).