Senior Site Reliability Engineer
Concentrix2 days ago
Atlanta, GA, USA or Seattle, WA, USASenior
Base Salary
$115k - $140k/yr
Responsibilities
- Design, implement, and support highly available, scalable, and resilient cloud-native platforms and services.
- Define and maintain SLIs, SLOs, error budgets, dashboards, alerts, monitoring strategies, and operational reporting.
- Lead incident response, root cause analysis, on-call production support, and preventive reliability improvements.
- Build and manage enterprise observability solutions using Splunk, Grafana, Prometheus, Datadog, New Relic, and OpenTelemetry.
- Develop shared platform services, self-service capabilities, reusable infrastructure components, and developer productivity tooling.
- Design and manage AWS and Azure infrastructure using Terraform, CloudFormation, Helm, and Kubernetes manifests.
- Build and optimize CI/CD pipelines, deployment automation, release processes, validation controls, and GitOps workflows.
- Lead disaster recovery planning, business continuity exercises, resiliency testing, chaos engineering, and automated remediation.
- Use predictive analytics and AI-powered operations to reduce manual effort, operational toil, and service disruptions.
- Partner with engineering, architecture, security, product, and platform teams while mentoring junior engineers.
Requirements
- At least 5 years of experience in Site Reliability Engineering, DevOps, Platform Engineering, Cloud Operations, or a related field.
- Strong experience with Linux administration, Kubernetes, Docker, and AWS and/or Azure.
- Hands-on experience with Terraform, CloudFormation, Helm, Infrastructure as Code, and CI/CD pipeline automation.
- Proficiency in Python and Bash scripting and automation.
- Experience supporting distributed systems, APIs, microservices, and customer-facing production applications.
- Knowledge of Splunk, Grafana, Prometheus, OpenTelemetry, New Relic, incident management, root cause analysis, performance tuning, disaster recovery, and reliability engineering.
- Understanding of Git, DevOps practices, automation, and cloud-native technologies.
- Strong troubleshooting, problem-solving, communication, collaboration, and technical leadership skills.
- Bachelor's degree in computer science, engineering, information technology, or a related field, or equivalent practical experience.
Benefits
- Medical, dental, and vision insurance are available to eligible employees.
- Benefits include an employee assistance program, 401(k) retirement plan, paid time off, paid holidays, and paid learning days.
- This is a full-time hybrid/WFO position located in Seattle, Washington.
- The position is an immediate vacancy with an expected start as soon as possible; the application deadline is October 25, 2026.
Categories
Site Reliability
About Concentrix
We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.